What is the Quality of Safety at Glenridding Health Centre

Positive

"• Curtains were provided in consulting rooms to maintain patients’ privacy and dignity during examinations investigations and treatments."

Positive

"There was strong collaboration and support across all staff and a common focus on improving safety quality of care and people’s experiences."

Positive

"There was strong collaboration and support across all staff and a common focus on improving safety quality of care and people’s Are services wellled?"

Positive

"Service level agreements were in place between the practices to ensure all appropriate safety standards were met by both parties and a GP we spoke to at the neighbouring practice told us they felt this system was safer and more beneficial to patients than recruiting locum GP cover."

Positive

"Overview of safety systems and processes The practice had clearly defined and embedded systems processes and practices in place to keep patients safe and safeguarded from abuse which included: • Arrangements were in place to safeguard children and vulnerable adults from abuse."

Positive

"Our key findings across all the areas we inspected were as follows: • There was an open and transparent approach to safety and an effective system in place for reporting and recording significant events."

Positive

"• Lessons were shared to make sure action was taken to improve safety in the practice."

Positive

"We saw evidence that lessons were shared and action was taken to improve safety in the practice."

Positive

"The practice had a variety of other risk assessments in place to monitor the safety of the premises such as control of substances hazardous to health infection control and legionella."

Positive

"This included support and training for all staff on communicating with patients about notifiable safety incidents."

Positive

"The practice had systems in place for notifiable safety incidents and ensured this information was shared with staff."

Positive

"We reviewed safety records incident reports patient safety alerts and minutes of meetings where these were discussed."

Positive

"There was a health and safety policy available with a poster in the reception office which identified local health and safety representatives."

Positive

"The practice had employed an external company to complete a full health and safety risk assessment of the building and we saw that where improvements had been recommended these has all been made."

Positive

"• Staff received training that included: safeguarding fire safety awareness basic life support and information governance."

Neutral

"This covered such topics as safeguarding infection prevention and control fire safety health and safety and confidentiality."

Positive

"• Staff knew how to recognise signs of abuse in vulnerable adults and children."

Positive

"Overview of safety systems and processes The practice had clearly defined and embedded systems processes and practices in place to keep patients safe and safeguarded from abuse which included: • Arrangements were in place to safeguard children and vulnerable adults from abuse."

Positive

"The practice had a variety of other risk assessments in place to monitor the safety of the premises such as control of substances hazardous to health infection control and legionella."

Neutral

"The senior clinical nurse manager for CHoC was the overall infection control clinical lead while the practice nurse and practice manager oversaw infection control standards within the practice on a daytoday basis."

Neutral

"There was an infection control protocol in place and staff had received up to date training."

Neutral

"Annual infection control audits were undertaken and we saw evidence that action was taken to address any improvements identified as a result."

Neutral

"For example: • Patients receiving end of life care carers those at risk of developing a longterm condition and those requiring advice on their diet smoking and alcohol cessation."

Positive

"• Patients said they were treated with compassion dignity and respect and they were involved in their care and decisions about their treatment."

Positive

"• Patients said they were treated with compassion dignity and respect and they were involved in decisions about their care and treatment."

Positive

"• We saw staff treated patients with kindness and respect and maintained patient and information confidentiality."

Positive

"• Curtains were provided in consulting rooms to maintain patients’ privacy and dignity during examinations investigations and treatments."

Positive

"Governance arrangements The practice had an overarching governance framework which supported the delivery of the strategy and good quality care."

Positive

"• The leadership governance and culture were used to drive and improve the delivery of highquality personcentred care."

Positive

"• There were governance arrangements in place to ensure the provision of video consulations was safe."

Positive

"All complaints were presented at the provider’s bimonthly clinical governance meeting so that lessons learned could be shared with the wider organisation if appropriate."

Positive

"The governance framework outlined the structures and procedures in place and ensured that: • There was a clear staffing structure and that staff were aware of their own roles and responsibilities as well as those of others."

Positive

"There was strong collaboration and support across all staff and a common focus on improving safety quality of care and people’s experiences."

Positive

"There was strong collaboration and support across all staff and a common focus on improving safety quality of care and people’s Are services wellled?"

Positive

"This report describes our judgement of the quality of care at this service."

Positive

"Improvements were made to the quality of care as a result of complaints and concerns."