What is the Quality of Facilities at Glenridding Health Centre

Neutral

"The practice has eight members of staff consisting of three GPs two male one female one practice nurse female a practice manager and three receptionists one of whom is also the dispenser."

Neutral

"The senior clinical nurse manager for CHoC was the overall infection control clinical lead while the practice nurse and practice manager oversaw infection control standards within the practice on a daytoday basis."

Positive

"Management monitoring and improving outcomes for people The practice used the information collected for the Quality and Outcomes Framework QOF and performance against national screening programmes to monitor outcomes for patients."

Positive

"• There were procedures in place for monitoring and managing risks to patient and staff safety."

Neutral

"It is based on a combination of what we found when we inspected information from our ongoing monitoring of data about services and information given to us from the provider patients the public and other organisations."

Neutral

"• Arrangements were in place for planning and monitoring the number of staff and mix of staff needed to meet patients’ needs."

Neutral

"There are disabled toilet facilities and wheelchair and stepfree access to the three consulting and treatment rooms in the building."

Neutral

"For example: • Patients receiving end of life care carers those at risk of developing a longterm condition and those requiring advice on their diet smoking and alcohol cessation."

Positive

"All complaints were presented at the provider’s bimonthly clinical governance meeting so that lessons learned could be shared with the wider organisation if appropriate."

Positive

"This included ongoing support onetoone meetings coaching and mentoring clinical supervision and facilitation and support for revalidating GPs."

Positive

"There was a health and safety policy available with a poster in the reception office which identified local health and safety representatives."

Positive

"The practice had employed an external company to complete a full health and safety risk assessment of the building and we saw that where improvements had been recommended these has all been made."

Neutral

"This covered such topics as safeguarding infection prevention and control fire safety health and safety and confidentiality."

Neutral

"This covered such topics as safeguarding infection prevention and control fire safety health and safety and confidentiality."

Positive

"We saw some examples of outstanding practice: • Since the new provider had taken over the practice a number of new initiatives had been put in place such as a video consultation pilot for some of their housebound and elderly patients living in more rural locations."

Positive

"Outstanding practice • Since the new provider had taken over the practice a number of new initiatives had been put in place such as a video consultation pilot for some of their housebound and elderly patients living in more rural locations."