Latest Snippet(s)
Positive
"They told us they were satisfied with the care provided by the practice and said their dignity and privacy was respected."
Positive
"• Curtains were provided in consulting rooms to maintain patients’ privacy and dignity during examinations investigations and treatments."
2016-03-10 Snippet(s)
Positive
"They also told us they were satisfied with the care provided by the practice and said their dignity and privacy was respected."
Positive
"• Curtains were provided in consulting rooms to maintain patients’ privacy and dignity during examinations investigations and treatments."
Latest Snippet(s)
Positive
"• There was an effective system for reporting and recording significant events; lessons were shared to make sure action was taken to improve safety in the practice."
Positive
"• The practice had a variety of other risk assessments to monitor safety of the premises such as control of substances hazardous to health and infection control and legionella Legionella is a term for a particular bacterium which can contaminate water systems in buildings."
Positive
"The practice had systems for being aware of notifiable safety incidents and sharing the information with staff and ensuring appropriate action was taken."
Positive
"• We saw evidence that lessons were shared and action was taken to improve safety in the practice."
Positive
"• We reviewed safety records incident reports patient safety alerts and minutes of meetings where significant events were discussed."
Positive
"This included support training for all staff on communicating with patients about notifiable safety incidents."
Positive
"• There was an open and transparent approach to safety and a system in place for reporting and recording significant events."
Positive
"Overview of safety systems and processes The practice had clearly defined and embedded systems processes and practices in place to minimise risks to patient safety."
Positive
"• There was a health and safety policy available."
Positive
"This training included: safeguarding fire safety awareness basic life support and information governance."
Neutral
"This covered such topics as safeguarding infection prevention and control fire safety health and safety and confidentiality."
2016-03-10 Snippet(s)
Positive
"The practice had a variety of other risk assessments in place to monitor safety of the premises such as control of substances hazardous to health infection control and legionella Legionella is a term for a particular bacterium which can contaminate water systems in buildings."
Positive
"The areas where the provider should make improvement are: • Review the process for regular fire drills • Review the process for health and safety risk assessment and fire risk assessments."
Positive
"The practice had systems in place for knowing about notifiable safety incidents and ensured this information was shared with staff to ensure appropriate action was taken • The practice proactively sought feedback from staff and patients which it acted on."
Positive
"Our key findings across all the areas we inspected were as follows: • There was an open and transparent approach to safety and an effective system in place for reporting and recording significant events."
Positive
"Lessons were shared to make sure action was taken to improve safety in the practice."
Positive
"• When there were unintended or unexpected safety incidents patients received reasonable support truthful information a verbal and an apology where appropriate."
Positive
"Areas for improvement Action the service SHOULD take to improve • Review the process for regular fire drills • Review the process for health and safety risk assessment and fire risk assessments."
Positive
"When there were unintended or unexpected safety incidents patients received reasonable support truthful information a verbal and written apology and were told about any actions to improve processes to prevent the same thing happening again."
Positive
"We reviewed safety records incident reports national patient safety alerts and minutes of meetings where these were discussed."
Positive
"There was a health and safety policy available."
Positive
"However the health and safety risk assessment shown to us during the inspection was not detailed."
Positive
"Staff explained they had received fire safety training."
Positive
"The practice had systems in place for knowing about notifiable safety incidents."
Positive
"When there were unexpected or unintended safety incidents the practice gave affected people reasonable support truthful information and a verbal and written apology."
Neutral
"This covered such topics as safeguarding infection prevention and control fire safety health and safety and confidentiality."
Latest Snippet(s)
Positive
"• Staff interviewed knew how to recognise signs of abuse in children young people and adults whose circumstances may make them vulnerable."
Positive
"• Staff were able to recognise the signs of abuse in older patients and knew how to escalate any concerns."
Positive
"• The Crafty Fox café and hub providing services including a job club knitting group drug and alcohol counselling domestic abuse support group and educational events."
2016-03-10 Snippet(s)
Positive
"• Staff knew how to recognise signs of abuse in vulnerable adults and children."
Latest Snippet(s)
Positive
"• The practice had a variety of other risk assessments to monitor safety of the premises such as control of substances hazardous to health and infection control and legionella Legionella is a term for a particular bacterium which can contaminate water systems in buildings."
2016-03-10 Snippet(s)
Positive
"The practice had a variety of other risk assessments in place to monitor safety of the premises such as control of substances hazardous to health infection control and legionella Legionella is a term for a particular bacterium which can contaminate water systems in buildings."
Positive
"The nurse practitioner was the infection control clinical lead who liaised with the local infection prevention teams to keep up to date with best practice."
Neutral
"There was an infection control protocol in place and staff had received up to date training."
Neutral
"Weekly infection control audits were undertaken and we saw evidence that action was taken to address any improvements identified as a result."
2016-03-10 Snippet(s)
Positive
"Other support regarding health promotion included providing patients with advice on diet smoking and alcohol cessation."
Latest Snippet(s)
Positive
"• Patients said they were treated with compassion dignity and respect and they were involved in decisions about their care and treatment."
Positive
"They told us they were satisfied with the care provided by the practice and said their dignity and privacy was respected."
Positive
"All cards were complimentary about the care and treatment they received and said staff treated them with respect and dignity."
Positive
"Results from the national GP patient survey showed patients felt they were treated with compassion dignity and respect."
Positive
"• We saw staff treated patients with kindness and respect and maintained patient and information confidentiality."
Positive
"These provided support to those in hardship including food parcels essential furnishing of accommodation financial advice emotional support and coaching to promote selfbelief independence and responsibility."
Positive
"The practice were the only GP Surgery to host the CASS service which provides tangible support to those in real hardship including food parcels essential furnishing of accommodation financial advice emotional support and coaching to promote selfbelief independence and responsibility."
Positive
"• Curtains were provided in consulting rooms to maintain patients’ privacy and dignity during examinations investigations and treatments."
2016-03-10 Snippet(s)
Positive
"Patients said they felt the practice offered an excellent service and staff were helpful caring and treated them with dignity and respect."
Positive
"• Patients said they were treated with compassion dignity and respect and they were involved in their care and decisions about their treatment."
Positive
"• Patients said they were treated with compassion dignity and respect and they were involved in decisions about their care and treatment."
Positive
"They also told us they were satisfied with the care provided by the practice and said their dignity and privacy was respected."
Positive
"• We saw staff treated patients with kindness and respect and maintained patient and information confidentiality."
Positive
"• Curtains were provided in consulting rooms to maintain patients’ privacy and dignity during examinations investigations and treatments."
Latest Snippet(s)
Positive
"For example a complaint about the telephone triage system resulted in an apology and explanation to the patient about the reasons this system had been introduced."
2016-03-10 Snippet(s)
Positive
"• The complaint policy and procedures were in line with recognised guidance and contractual obligations for GPs in England."
Neutral
"For example following a complaint about a member of staff Are services responsive to people’s needs?"
Latest Snippet(s)
Positive
"• An overarching governance framework supported the delivery of the strategy and good quality care."
Positive
"Governance arrangements The practice had an overarching governance framework which supported the delivery of the strategy and good quality care."
Neutral
"The practice had policies and procedures to govern activity and held regular governance meetings."
2016-03-10 Snippet(s)
Positive
"• There was an overarching governance framework which supported the delivery of the strategy and good quality care."
Positive
"Governance arrangements The practice had an overarching governance framework which supported the delivery of the strategy and good quality care."
Positive
"• The practice had a system of structured governance meetings in addition to effective informal communication on a daily basis."
Positive
"• Staff received training that included: safeguarding moving and handling fire procedures basic life support consent awareness and information governance awareness."
2016-03-10 Snippet(s)
Positive
"• Clinical audits demonstrated quality improvement and reassurance that care and treatment was appropriate."
Latest Snippet(s)
Positive
"This report describes our judgement of the quality of care at this service."
Positive
"Improvements were made to the quality of care as a result of complaints and concerns."
2016-03-10 Snippet(s)
Positive
"This report describes our judgement of the quality of care at this service."