Latest Snippet(s)
Positive
"Privacy and dignity The practice respected patients’ privacy and dignity."
2018-03-05 Snippet(s)
Positive
"Privacy and dignity The practice respected and promoted patients’ privacy and dignity."
Latest Snippet(s)
Positive
"Track record on safety The practice had a good track record on safety."
Positive
"All staff received uptodate safeguarding and safety training appropriate to their role."
Positive
"• There was an effective system in place to manage patient safety alerts."
Positive
"There was a strong emphasis on the safety and wellbeing of all staff and patients."
Positive
"• There were comprehensive risk assessments in relation to safety issues."
Positive
"• The practice monitored and reviewed safety using information from a range of sources."
Positive
"We saw the practice had taken action in response to Medicines and Healthcare products Regulatory Agency MHRA drug safety alerts."
Positive
"• All safety incidents were discussed at the organisational Integrated Governance Committee."
Neutral
"Practice staff had an organised approach to the management of safety alerts incidents and complaints and ensured these were shared as a whole."
2018-03-05 Snippet(s)
Positive
"Track record on safety The practice had a good safety record."
Positive
"• All staff received uptodate safeguarding and safety training appropriate to their role."
Positive
"• There was a clear system in place for acting upon and cascading drug safety alerts."
Positive
"The practice learned from external safety events as well as patient and medicine safety alerts."
Positive
"• At the time of our inspection some safety policies had passed their review date."
Positive
"• The practice conducted safety risk assessments."
Positive
"It had a suite of safety policies which were communicated to staff."
Positive
"• There were comprehensive risk assessments in relation to safety issues."
Positive
"• There was a system for receiving and acting on safety alerts."
Neutral
"This helped it to understand risks and gave a clear accurate and current picture that led to safety improvements."
Latest Snippet(s)
Positive
"• Staff took steps including working with other agencies to protect patients from abuse neglect discrimination and breaches of their dignity and respect."
2018-03-05 Snippet(s)
Positive
"Staff took steps to protect patients from abuse neglect harassment discrimination and breaches of their dignity and respect."
Latest Snippet(s)
Neutral
"• Diabetes and prediabetes workshops were held for patients to provide information and advice regarding diet exercise and managing their health."
Latest Snippet(s)
Positive
"This included longer appointments and arranging translation or sign language services as appropriate."
Latest Snippet(s)
Positive
"Kindness respect and compassion Staff treated patients with kindness respect and compassion."
Positive
"Privacy and dignity The practice respected patients’ privacy and dignity."
Positive
"• Staff recognised the importance of people’s dignity and respect."
Positive
"• Staff took steps including working with other agencies to protect patients from abuse neglect discrimination and breaches of their dignity and respect."
2018-03-05 Snippet(s)
Positive
"Kindness respect and compassion Staff treated patients with kindness respect and compassion."
Positive
"• Staff involved patients in their care and treated them with compassion kindness dignity and respect."
Positive
"Privacy and dignity The practice respected and promoted patients’ privacy and dignity."
Positive
"• Staff recognised the importance of patients’ dignity and respect."
Positive
"Staff took steps to protect patients from abuse neglect harassment discrimination and breaches of their dignity and respect."
Positive
"• Staff were clear on their roles and accountabilities including in respect of safeguarding and infection prevention and control."
Latest Snippet(s)
Positive
"• The practice actively promoted equality and diversity and staff had received training in this area."
2018-03-05 Snippet(s)
Positive
"• All staff received mandatory training including safeguarding PREVENT equality and diversity and female genital mutilation awareness."
Positive
"• The practice actively promoted equality and diversity."
Neutral
"Staff had received equality and diversity training."
Latest Snippet(s)
Positive
"• Information about how to make a complaint or raise concerns was available."
Positive
"• The complaint policy and procedures were in line with recognised guidance."
2018-03-05 Snippet(s)
Positive
"However; one complaint had not been handled in a timely way in line with the complaints policy."
Positive
"• The complaint policy and procedures were in line with recognised guidance."
Positive
"However we saw there had been delays in the response to a complaint due to the absence of a business manager."
Positive
"• Information about how to make a complaint or raise concerns was available and it was easy to do."
Latest Snippet(s)
Positive
"• Structures processes and systems to support good governance and management were clearly set out understood and effective."
Positive
"Governance arrangements There were clear responsibilities roles and systems of accountability to support good governance and management."
Positive
"The governance and management of partnerships joint working arrangements and shared services promoted coordinated personcentred care."
Positive
"• There was overarching governance arrangements at an organisational level to support staff at a local level."
Neutral
"• There were a range of meetings where governance was high on the agenda and staff were kept informed."
2018-03-05 Snippet(s)
Positive
"• Systems and processes linked to good governance were not always operating effectively."
Positive
"• The governance and management of joint working arrangements and shared services promoted interactive and coordinated personcentred care."
Positive
"Governance arrangements There were responsibilities roles and systems of accountability to support governance and management."
Positive
"• There were structures processes and systems to support governance from a corporate level."
Neutral
"• The provider held regular clinical governance meetings and all staff had access to documentation and minutes from meetings via the intranet."
Latest Snippet(s)
Positive
"• Quality and sustainability were discussed in relevant meetings where all staff had sufficient access to information."
Latest Snippet(s)
Positive
"Monitoring care and treatment The practice had a programme of quality improvement activity and routinely reviewed the effectiveness and appropriateness of the care provided."
Positive
"• There was a clear and detailed programme of audit in place which evidenced quality improvement relating to service delivery and patient care."
Positive
"• The practice was actively involved in quality improvement activity."
2018-03-05 Snippet(s)
Positive
"• Review improve and widen the scope of audits and quality improvement activities."
Positive
"Monitoring care and treatment The practice had some quality improvement activity in place."
Latest Snippet(s)
Positive
"• Clinical audit had a positive impact on quality of care and outcomes for patients."
Positive
"This report describes our judgement of the quality of care at this service."
Positive
"• The practice considered and understood the impact on the quality of care of service changes or developments."
2018-03-05 Snippet(s)
Positive
"– Requires Improvement As part of our inspection process we also look at the quality of care for specific population groups."
Positive
"This report describes our judgement of the quality of care at this service."