What is the Quality of Facilities at Ballater Surgery

Positive

"The practice nurse was the infection control clinical lead who liaised with the local infection prevention teams to keep up to date with best practice."

Positive

"The named GP would initially assess the patient and if appropriate followup visits would be delegated to the nurse or healthcare assistant usually on a three to six monthly basis."

Positive

"• The practice offered longer appointments for patients with a learning disability and had access to a named nurse for health checks."

Positive

"• The practice nurse previously visited patients who needed learning disability health checks at their home in order to improve their confidence; however these patients are now invited into the surgery for the health checks."

Positive

"• The practice nurse initially visited patients who needed learning disability health checks at their home in order to improve their confidence; now these patients were invited into the surgery for their health checks."

Neutral

"• The practice offered Saturday morning GP clinics and monthly Saturday morning nurse clinics."

Positive

"Management monitoring and improving outcomes for people The practice used the information collected for the Quality and Outcomes Framework QOF and performance against national screening programmes to monitor outcomes for patients."

Positive

"• There were procedures in place for monitoring and managing risks to patient and staff safety."

Neutral

"It is based on a combination of what we found when we inspected information from our ongoing monitoring of data about services and information given to us from the provider patients the public and other organisations."

Neutral

"• Arrangements were in place for planning and monitoring the number of staff and mix of staff needed to meet patients’ needs."

Neutral

"There was evidence that benchmarking information was used routinely when monitoring practice performance."

Neutral

"Patients were given access to the PLO by phone to contact if they have any nonclinical queries for example about hospital appointments booking and chasing transport and signposted to services available locally."

Positive

"All patient facilities are wheelchair accessible and there is a lift access to the first floor."

Neutral

"• The practice had a lift access to the first floor."

Positive

"The practice is registered as a partnership with the Care Quality Commission to provide the regulated activities of diagnostic and screening procedures maternity and midwifery services surgical procedures and treatment of disease disorder or injury."

Positive

"All patient facilities are wheelchair accessible and there is a lift access to the first floor."

Positive

"• Another clinical audit was undertaken which was related to a prescription of a blood thinning medicine after a heart attack."

Positive

"This included ongoing support during sessions onetoone meetings appraisals coaching and mentoring clinical supervision and facilitation and support for revalidating GPs."

Positive

"There was a health and safety policy available with a poster in the reception office which identified local health and safety representatives."

Positive

"It covered such topics as safeguarding infection prevention and control fire safety health and safety and confidentiality and basic life support."

Positive

"It covered such topics as safeguarding infection prevention and control fire safety health and safety and confidentiality and basic life support."

Positive

"• The practice had access to medical advice for elderly patients who are less mobile by facilitating the use of telephone triage system for urgent issues and email consultations."

Positive

"• The practice had access to medical advice for elderly patients who are less mobile by facilitating the use of telephone triage system for urgent issues."

Positive

"In the first cycle they had identified that the total number of prescriptions for a particular medicine was higher than the recommended guidelines."

Positive

"• Another clinical audit was undertaken which was related to a prescription of a blood thinning medicine after a heart attack."

Neutral

"• One of the practice GPs who had training in musculoskeletal medicine had developed exercise leaflets to give to patients to aid selfhelp and reduce unnecessary musculoskeletal referrals."

Neutral

"In the second cycle after the changes in practice had been implemented a lower number of patients were taking this medicine and they met the local prescribing guidelines."