What is the Quality of Care at Ballater Surgery

Positive

"The practice was also part of local Dementia Action Alliance and was a dementia friendly practice and all staff had had dementia training."

Positive

"The practice team was forward thinking and part of local pilot schemes to improve outcomes for patients in the area for example the practice is part of the local Dementia Action Alliance and was working with local practices to setup a dementia café locally."

Positive

"This had increased the dementia diagnosis rate in the practice."

Positive

"The practice found that many patients did not want a diagnosis of dementia and the patients with possiblelikely diagnosis of dementia were identified and were coded to alert staff of their possible increased needs."

Positive

"• To reach the local community the practice held a dementia awareness session in the local church."

Positive

"The practice found that many patients did not want a diagnosis of dementia and the patients with possible likely diagnosis of dementia were identified and was coded to alert staff of their possible increased needs."

Neutral

"• The practice is part of local Dementia Action Alliance; all practice staff were dementia friends and had had dementia training."

Positive

"• The practice offered longer appointments for patients with a learning disability and had access to a named nurse for health checks."

Positive

"• The practice nurse previously visited patients who needed learning disability health checks at their home in order to improve their confidence; however these patients are now invited into the surgery for the health checks."

Positive

"• The practice nurse initially visited patients who needed learning disability health checks at their home in order to improve their confidence; now these patients were invited into the surgery for their health checks."

Positive

"• There were longer appointments available for patients with a learning disability and those with complex longterm conditions."

Neutral

"The practice demonstrated how they encouraged uptake of the screening programme by using information in different languages and for those with a learning disability and they ensured a female sample taker was available."

Positive

"The practice also encouraged its patients to attend national screening programmes for bowel and breast cancer screening."

Positive

"• The practice worked with the medicines management team and undertook mandatory prescribing audits such as antibiotic prescribing."

Positive

"• The practice offered longer appointments for patients with a learning disability and had access to a named nurse for health checks."

Positive

"• The practice nurse previously visited patients who needed learning disability health checks at their home in order to improve their confidence; however these patients are now invited into the surgery for the health checks."

Positive

"• The practice nurse initially visited patients who needed learning disability health checks at their home in order to improve their confidence; now these patients were invited into the surgery for their health checks."

Positive

"• There were longer appointments available for patients with a learning disability and those with complex longterm conditions."

Neutral

"The practice demonstrated how they encouraged uptake of the screening programme by using information in different languages and for those with a learning disability and they ensured a female sample taker was available."

Positive

"• The practice regularly worked with multidisciplinary teams in the case management of people experiencing poor mental health including those with dementia."

Neutral

"• The practice had told patients experiencing poor mental health about how to access various support groups and voluntary organisations."