What is the Quality of Care at West Lancs Health Centre

Positive

"Some signs were dementia friendly to assist patients with access to facilities."

Positive

"For example patients with a learning disability were given priority."

Positive

"For example those with a learning disability or those who were on a safeguarding register."

Positive

"• The UTC was regarded as a “one stop shop” and where treatment was not assessed as appropriate at the location staff could refer directly to secondary care services for example to surgical assessment or two week wait for cancer diagnosis."

Positive

"Examples of documented pathways included: gastroenteritis in children head injuries bronchitis anaphylaxis and use of oxygen."

Positive

"They had recently supported world diabetes day focusing on the impact the condition has on the wider family."

Positive

"The centre provides assessment and treatment for urgent health conditions such as: minor burns and scalds minor injuries and ailments skin infections and suspected broken bones sprains and strains."

Positive

"For example patients with a learning disability were given priority."

Positive

"For example those with a learning disability or those who were on a safeguarding register."

Positive

"There were arrangements and systems in place to support staff to respond to people with specific health care needs such as those who had mental health needs."

Positive

"For example the provider had invested in a urinalysis machine to increase early detection of urinary tract infections so that interventions could begin as soon as possible improving outcomes for patients."

Positive

"The criteria included guidance on sepsis and the symptoms that would prompt an urgent response."