Types of Facilities

Palliative

Latest Snippet(s)

Positive

"• The practice identified at an early stage older patients who may need palliative care as they were approaching the end of life."

Positive

"• The practice linked with Age UK who attended the monthly GSF multidisciplinary palliative care meetings."

Nurse

Latest Snippet(s)

Positive

"The practice consists of one female GP and is supported by a female advanced nurse practitioner a focused care worker practice nurse and health care assistant."

Positive

"• The practice had a good skill mix of staff which included an advanced nurse practitioner counsellors and focussed care workers who were able to provide social and medical care for patients in need."

Positive

"They had very little office and storage space and four treatment rooms which were used by GPs advanced nurse practitioner focused care workers counsellors practice nurse and health care assistants."

Positive

"• Where a patient’s mental capacity to consent to care or treatment was unclear the GP advanced nurse practitioner or practice nurse assessed the patient’s capacity and recorded the outcome of the assessment."

Positive

"• The practice nurse was the infection prevention and control IPC clinical lead who liaised with the local infection prevention teams to keep up to date with best practice."

Neutral

"The practice belongs to a group of local practices who provide access to a GP and practice nurse at evenings and weekends."

Neutral

"The practice had employed a nurse who had qualified as an Independent Prescriber and could therefore prescribe medicines for clinical conditions within their expertise."

Receptionist

Monitoring

Latest Snippet(s)

Positive

"Management monitoring and improving outcomes for people The practice used the information collected for the Quality and Outcomes Framework QOF and performance against national screening programmes to monitor outcomes for patients."

Positive

"Monitoring risks to patients There were procedures for assessing monitoring and managing risks to patient and staff safety."

Neutral

"It is based on a combination of what we found when we inspected information from our ongoing monitoring of data about services and information given to us from the provider patients the public and other organisations."

Neutral

"• The practice had a system for monitoring repeat prescribing for patients receiving medicines for mental health needs."

Neutral

"There were cleaning schedules and monitoring systems in place."

Neutral

"• There were arrangements for planning and monitoring the number of staff and mix of staff needed to meet patients’ needs."

Gardens

Latest Snippet(s)

Neutral

"• Due to the space restrictions the practice were unable to offer services offered at other Hope Citadel practices for example social activities such as craft classes for female patients gardening classes for male patients and boogie babies."

Neutral

"With extra space the practice planned to organise social activities such as weekly coffee mornings and craft classes for female patients open days boogie babies and gardening classes for male patients."

Activities

Latest Snippet(s)

Neutral

"• Due to the space restrictions the practice were unable to offer services offered at other Hope Citadel practices for example social activities such as craft classes for female patients gardening classes for male patients and boogie babies."

Neutral

"With extra space the practice planned to organise social activities such as weekly coffee mornings and craft classes for female patients open days boogie babies and gardening classes for male patients."

End of Life Care

Latest Snippet(s)

Positive

"For example: • Patients receiving end of life care carers those at risk of developing a longterm condition and those requiring advice on their diet smoking and alcohol cessation and those patients requiring help with their social care needs such as benefits or housing advice."

Positive

"There were early and ongoing conversations with these patients about their end of life care as part of their wider treatment and care planning."

Neutral

"The practice ensured that end of life care was delivered in a coordinated way which took into account the needs of different patients including those who may be vulnerable because of their circumstances."

Clinical Supervision

Latest Snippet(s)

Positive

"This included ongoing support onetoone meetings coaching and mentoring clinical supervision and facilitation and support for revalidating GPs and nurses."

Health and Safety

Latest Snippet(s)

Positive

"• There was a health and safety policy available."

Neutral

"This covered such topics as safeguarding infection prevention and control fire safety health and safety and confidentiality."

Infection Prevention and Control

Latest Snippet(s)

Positive

"• The practice nurse was the infection prevention and control IPC clinical lead who liaised with the local infection prevention teams to keep up to date with best practice."

Neutral

"This covered such topics as safeguarding infection prevention and control fire safety health and safety and confidentiality."

Cleaning Service

Latest Snippet(s)

Neutral

"There were cleaning schedules and monitoring systems in place."