What is the Quality of Care at Hill Top Surgery

Positive

"Outstanding – People experiencing poor mental health including people with dementia The practice is rated as outstanding for the care of people experiencing poor mental health including people with dementia."

Positive

"The lead nurse for asthma carried out reviews for patients during the summer months encouraging attendance with the slogan “Summer reviews save winter blues”."

Neutral

"• Children with asthma were provided with a school asthma pack consisting of an inhaler and spacer."

Neutral

"The impact was to be analysed at the end of the year but indications were that the number of children attending A&E with asthma related issues had reduced."

Neutral

"They had found an increase in urgent requests for one type of asthma inhaler between the months of September to December."

Neutral

"Children going to school were issued with a school asthma pack of an inhaler and spacer."

Positive

"These included a group for young isolated mothers Hilltop Growers a gardening group that started as a group for patients with diabetes a children’s group and a social group for older patients."

Positive

"Patients received a text message to give information about flu vaccinations and the number of patients attended for a vaccination was monitored weekly."

Positive

"Outstanding – People experiencing poor mental health including people with dementia The practice is rated as outstanding for the care of people experiencing poor mental health including people with dementia."

Positive

"• Staff had a good understanding of how to support patients with mental health needs and dementia."

Positive

"The population groups are: • Older people • People with longterm conditions • Families children and young people • Working age people including those recently retired and students • People whose circumstances may make them vulnerable • People experiencing poor mental health including people with dementia."

Positive

"• The practice regularly worked with multidisciplinary teams in the case management of patients experiencing poor mental health including those with dementia."

Positive

"We saw that they liaised with other professionals such as the police schools and mental health teams in order to coordinate the holistic care of each patient."

Positive

"They told us that the service was used by staff now but they hoped to start to offer access to the counsellor in wellness and not as a reaction to stress as a way of managing mental health issues before they arose."

Neutral

"• The practice had told patients experiencing poor mental health about how to access various support groups and voluntary organisations."

Neutral

"The practice explained that due to the services they offered they attracted and encouraged patients with mental health problems and chaotic lifestyles to join their practice."

Positive

"Needs were wideranging and included family issues alcoholism sexual exploitation and sleep problems."