What is the Quality of Safety at Oadby Urgent Care Centre

Positive

"Privacy and dignity The service respected and promoted patients’ privacy and dignity."

Positive

"• There was a strong emphasis on the safety and wellbeing of all staff as the view was expressed that a happy and healthy workforce helped deliver a highquality service to patients."

Positive

"Track record on safety The service had a good safety record."

Positive

"• The service was led by an experienced board of clinicians and nonclinicians who maintained an effective oversight of safety performance effectiveness and staffing."

Positive

"• Leaders had established effective policies procedures and activities to ensure safety and assured themselves that they were operating as intended."

Positive

"• All staff received uptodate safeguarding and safety training appropriate to their role."

Positive

"The service had mechanisms in place to learn lessons and identify themes from learning events and acted to improve safety in the service should they occur."

Positive

"• The service learned from external safety events and patient safety alerts."

Positive

"• The provider conducted safety risk assessments."

Positive

"It had safety policies including Control of Substances Hazardous to Health and Health & Safety policies which were regularly reviewed and communicated to staff."

Positive

"Staff received safety information from the provider as part of their induction and refresher training."

Positive

"Staff told us that when a new member of staff first presented at a care centre they were provided with a local induction which included such things as fire and health and safety advice."

Positive

"• There was a system for receiving and acting on safety and MHRA alerts."

Positive

"This covered such topics as corporate induction and the provider’s mandatory training which included infection prevention and control information governance safeguarding of children and adults fire safety and health and safety."

Positive

"• The service had a system in place that alerted staff to any specific safety or clinical needs of a person using the service."

Neutral

"This included health and safety and risk assessments on environmental matters and premises."

Neutral

"This helped it to understand risks and gave a clear accurate and current picture that led to safety improvements."

Positive

"Staff took steps to protect patients from abuse neglect harassment discrimination and breaches of their dignity and respect."

Positive

"For example we saw how the provider had improved the signage at Oadby Urgent Care Centre and had adjusted the opening hours at Lutterworth Urgent Care centre in response to patient feedback."

Positive

"Kindness respect and compassion Staff treated patients with kindness respect and compassion."

Positive

"• Staff involved and treated people with compassion kindness dignity and respect."

Positive

"• Staff were clear on their roles and accountabilities including in respect of safeguarding."

Positive

"However we found that the systems and process for monitoring and oversight were not always effective for example in respect of some risk assessments such as the risk posed from Legionella."

Positive

"Privacy and dignity The service respected and promoted patients’ privacy and dignity."

Positive

"Staff took steps to protect patients from abuse neglect harassment discrimination and breaches of their dignity and respect."

Positive

"• The service actively promoted equality and diversity."

Neutral

"Staff had received equality and diversity training."

Positive

"• The complaint policy and procedures were in line with recognised guidance."

Positive

"• Information about how to make a complaint or raise concerns was available and it was easy to do."

Positive

"• Structures processes and systems to support good governance and management were clearly set out understood and effective."

Positive

"Governance arrangements There were clear responsibilities roles and systems of accountability to support good governance and management."

Positive

"The governance and management of partnerships joint working arrangements and shared services promoted interactive and coordinated personcentred care."

Positive

"This covered such topics as corporate induction and the provider’s mandatory training which included infection prevention and control information governance safeguarding of children and adults fire safety and health and safety."

Positive

"Arrangements were managed through joint Board and governance arrangements with the GP Federation as part of the oversight of the contract for example patient care incidents complaints performance workforce and finance; and service improvement and development."

Neutral

"Where there were any areas of concern auditing was above and beyond this in line with internal protocols and acted upon in line with the provider’s internal governance processes."

Positive

"• Quality and sustainability were discussed in relevant meetings where all staff had sufficient access to information."

Positive

"Clinical audit had a positive impact on quality of care and outcomes for patients."

Positive

"• Clinical audit had a positive impact on quality of care and outcomes for patients."

Positive

"This report describes our judgement of the quality of care at this service."