What is the Quality of Facilities at Oadby Urgent Care Centre

Positive

"The care centres are variously staffed by GPs nurse practitioners nurses and reception staff."

Neutral

"The team included three further CQC inspectors a GP specialist advisor and a practice nurse specialist advisor."

Positive

"• Undertake a review of their chaperoning process at sites where the sole receptionist was required to perform the duty to ensure it posed no risk to either waiting patients or security."

Neutral

"When the receptionist was required to perform chaperoning duties it meant that the reception area was left unattended possibly with waiting patients."

Positive

"The areas where the provider should make improvements are: • Improve their process and systems for monitoring service level agreements and joint working arrangements with other healthcare providers where DHU used facilities used by another."

Positive

"However we found that the systems and process for monitoring and oversight were not always effective for example in respect of some risk assessments such as the risk posed from Legionella."

Positive

"Leaders were open about performance and shared information with staff and the local CCG as part of contract monitoring arrangements."

Neutral

"It is based on a combination of what we found when we inspected information from our ongoing monitoring of data about services and information given to us from the provider patients the public and other organisations."

Neutral

"• There were arrangements for planning and monitoring the number and mix of staff needed."

Positive

"• Leaders had established effective policies procedures and activities to ensure safety and assured themselves that they were operating as intended."

Positive

"DHU Health Care C.I.C. is registered with CQC to provide the regulated activities of; • Diagnostic and screening procedures • Family planning • Maternity and midwifery services • Surgical procedures • Transport services triage and medical advice provided remotely • Treatment of disease disorder or injury."

Positive

"This included onetoone meetings appraisals coaching and mentoring clinical supervision and support for revalidation."

Positive

"• The provider had recognised that lack of peer clinical supervision was a gap in their process and as a result had trained two staff to provide this for all clinicians going forward."

Neutral

"• Peer clinical supervision was not currently offered."

Neutral

"Peer group clinical supervision would be offered in groups every month."

Neutral

"• Individual clinical supervision was also offered on request."

Positive

"Staff told us that when a new member of staff first presented at a care centre they were provided with a local induction which included such things as fire and health and safety advice."

Neutral

"This included health and safety and risk assessments on environmental matters and premises."

Positive

"There was a dedicated infection prevention and control member of staff who had a documented and effective work process that ensured that all the care centres received appropriate infection and control audit and followup."

Positive

"This covered such topics as corporate induction and the provider’s mandatory training which included infection prevention and control information governance safeguarding of children and adults fire safety and health and safety."