What is the Quality of Safety at High Green Medical Practice

Positive

"Privacy and dignity The practice respected and promoted patients’ privacy and dignity."

Positive

"• Reception staff were mindful of patient privacy and knew that if patients wanted to discuss sensitive issues or appeared distressed they could offer them a private room to discuss their needs."

Positive

"The practice learned and shared lessons identified themes and took action to improve safety in the practice."

Positive

"• The practice carried out DBS • Staff received safeguarding and safety training appropriate to their role."

Positive

"• Practice leaders had established proper policies procedures and activities to ensure safety and assured themselves that they were operating as intended."

Positive

"• The practice conducted safety risk assessments."

Positive

"It had a suite of safety policies which were regularly reviewed and communicated to staff."

Positive

"Staff received safety information for the practice as part of their induction and refresher training."

Positive

"• There was a system for receiving and acting on safety alerts."

Positive

"• The practice were mindful of the safety and wellbeing of all staff."

Neutral

"At this inspection we found: • The practice had clear systems to manage risk so that safety incidents were less likely to happen."

Positive

"Staff took steps to protect patients from abuse neglect harassment discrimination and breaches of their dignity and respect."

Positive

"Kindness respect and compassion Staff treated patients with kindness respect and compassion."

Positive

"• Comments received during our inspection showed patients felt that they were treated in a caring and compassionate manner and their dignity was respected."

Positive

"Privacy and dignity The practice respected and promoted patients’ privacy and dignity."

Positive

"This feedback mirrored the findings from the national GP patient survey and showed the majority of patients felt they were treated with compassion dignity and respect."

Positive

"• Staff recognised the importance of patients’ dignity and respect."

Positive

"Staff took steps to protect patients from abuse neglect harassment discrimination and breaches of their dignity and respect."

Neutral

"• Staff had received equality and diversity training."

Positive

"• The complaint policy and procedures were in line with recognised guidance."

Positive

"• Information about how to make a complaint or raise concerns was available and it was easy to do."

Positive

"• Structures processes and systems to support good governance and management were clearly set out understood and effective."

Positive

"Governance arrangements There were clear responsibilities roles and systems of accountability to support good governance and management."

Positive

"Monitoring care and treatment The practice had a programme of quality improvement activity and routinely reviewed the effectiveness and appropriateness of the care provided."

Positive

"• The practice had a programme of quality improvement activity in place and there was evidence of audits being used to help drive improvement."

Positive

"Good As part of our inspection process we also look at the quality of care for specific population groups."

Positive

"• Clinical audit had a positive impact on quality of care and outcomes for patients."

Positive

"This report describes our judgement of the quality of care at this service."