What is the Quality of Facilities at High Green Medical Practice

Positive

"Text messages were also used to send patients links to you tube videos in languages other than English explaining the reasons for bowel cancer screening and to describe Are services effective?"

Positive

"The nurse used the opportunity to explain the immunisation programme and to discuss contraception and cervical smears."

Neutral

"The team included a GP specialist advisor a practice nurse specialist advisor and an expert by experience."

Neutral

"The GP and practice nurse also accommodated home visits for those who had difficulties getting to the practice."

Positive

"• Consider developing the patient participation group to formalise how patients are involved in monitoring the quality of the service and helping to drive improvements."

Positive

"• Staff encouraged and supported patients to be involved in monitoring and managing their health."

Positive

"Recent audits had included diabetes care monitoring arrangements for patients on high risk medicines and the numbers of appointments where patients failed to attend and there was evidence to demonstrate the audits were used to help drive improvement."

Positive

"The practice told us that a number of their patients travelled abroad for long periods of time often a couple of months at a time which meant it could be difficult to support them in managing any long term health conditions and to ensure they attended for monitoring and review."

Positive

"At the end of each quarter the practice reviewed their progress and submitted monitoring data to the Learning Disability Primary Care Liaison Team."

Positive

"For example the practice used monitoring information about the number of incoming calls received at different times of the day and used this to help make improvements for patients."

Neutral

"It is based on a combination of what we found when we inspected information from our ongoing monitoring of data about services and information given to us from the provider patients the public and other organisations."

Neutral

"• There were arrangements for planning and monitoring the number and mix of staff needed."

Neutral

"• The practice had a detailed understanding of the factors which impacted on patients attending for monitoring and review of their health conditions."

Positive

"• Practice leaders had established proper policies procedures and activities to ensure safety and assured themselves that they were operating as intended."

Positive

"For example the practice had recently completed an audit of end of life care for patients which had identified some areas for improvement this included greater consistency in the format of recording of patients wishes and needs via an electronic recording system."

Neutral

"• The practice ensured that end of life care was delivered in a coordinated way which took into account the needs of different patients including those who may be vulnerable because of their circumstances."

Positive

"This included an induction process onetoone meetings appraisals clinical supervision and support for revalidation."

Positive

"Information such as test results and hospital discharge letters were reviewed promptly by the practice when received."

Positive

"Exception reporting is the removal of patients from QOF calculations where for example the patients decline or do not respond to invitations to attend a review of their condition or when a medicine is not appropriate."