What is the Quality of Safety at The Humbleyard Practice

Positive

"• Curtains were provided in consulting rooms to maintain patients’ privacy and dignity during examinations investigations and treatments."

Positive

"We found that the quality of record keeping within the practice was good with minutes and records required by regulation for the safety of patients being detailed maintained up to date and accurate."

Positive

"The practice had systems in place for notifiable safety incidents and ensured this information was shared with staff to ensure appropriate action was taken • The practice proactively sought feedback from staff and patients which it acted on."

Positive

"Overview of safety systems and processes The practice had clearly defined and embedded systems processes and practices in place to keep patients safe and safeguarded from abuse which included: • Arrangements were in place to safeguard children and vulnerable adults from abuse."

Positive

"• Lessons were shared to make sure action was taken to improve safety in the practice."

Positive

"The practice had a variety of other risk assessments in place to monitor safety of the premises for example control of substances hazardous to health."

Positive

"Information about safety was recorded monitored appropriately reviewed and addressed."

Positive

"We reviewed safety records incident reports patient safety alerts including those from the Medicines and Healthcare Products Regulatory Authority MHRA and Central Alerting System CAS and minutes of meetings where these were discussed."

Positive

"There was a lead member of staff responsible for cascading patient safety alerts such as those from the MHRA."

Positive

"There was a health and safety policy available at each of the locations with a poster which identified local health and safety representatives."

Neutral

"This covered topics including safeguarding infection prevention and control fire safety health and safety and confidentiality."

Positive

"• Staff knew how to recognise signs of abuse in vulnerable adults and children."

Positive

"Overview of safety systems and processes The practice had clearly defined and embedded systems processes and practices in place to keep patients safe and safeguarded from abuse which included: • Arrangements were in place to safeguard children and vulnerable adults from abuse."

Positive

"An administrative member of staff was the infection control lead who liaised with the local infection prevention teams to keep up to date with best practice."

Positive

"They had been trained and guided by a nurse infection control lead in the practice for approximately two years and were supported by one of the GP partners who was the clinical infection control lead."

Neutral

"There was an infection control protocol in place and staff had received up to date training."

Neutral

"Annual infection control audits were undertaken at each of the sites and we saw evidence that action plans were in place to address any improvements identified as a result."

Neutral

"For example patients receiving end of life care carers those at risk of developing a longterm condition and those requiring advice on their diet alcohol consumption and smoking cessation."

Positive

"Patients said they were treated with compassion dignity and respect and they were involved in their care and decisions about their treatment."

Positive

"Patients said they were treated with compassion dignity and respect and they were involved in decisions about their care and treatment."

Positive

"• We saw staff treated patients with kindness and respect and maintained patient and information confidentiality."

Positive

"• Curtains were provided in consulting rooms to maintain patients’ privacy and dignity during examinations investigations and treatments."

Positive

"Governance arrangements The practice had an overarching governance framework which supported the delivery of the strategy and good quality care."

Neutral

"The practice had a number of policies and procedures to govern activity and held regular governance meetings."

Positive

"This report describes our judgement of the quality of care at this service."

Positive

"Improvements were made to the quality of care as a result of complaints and concerns."