What is the Quality of Safety at Lionwood Medical Practice

Positive

"Privacy and dignity The practice respected patients’ privacy and dignity."

Positive

"Track record on safety The practice had a good track record on safety."

Positive

"• Staff were clear on their roles and accountabilities including in respect of safeguarding and infection prevention and control • Practice leaders had established policies procedures and activities to ensure safety and assured themselves that they were operating as intended."

Positive

"All staff received uptodate safeguarding and safety training appropriate to their role."

Positive

"The practice learned lessons identified themes and took action to improve safety in the practice."

Positive

"• There was a strong emphasis on the safety and wellbeing of all staff."

Positive

"• There were comprehensive risk assessments in relation to safety issues such as fire safety and health and safety."

Positive

"This helped staff to understand risks and gave a clear accurate and current picture of safety that led to safety improvements."

Positive

"• The practice acted on and learned from external safety events."

Positive

"We found there was a system for acting upon patient and medicine safety alerts."

Neutral

"At this inspection we found: • The practice had clear systems to manage risk so that safety incidents were less likely to happen."

Positive

"• Staff took steps including working with other agencies to protect patients from abuse neglect harassment discrimination and breaches of their dignity and respect."

Positive

"Kindness respect and compassion Staff treated patients with kindness respect and compassion."

Positive

"• Staff involved and treated patients with compassion kindness dignity and respect."

Positive

"• The practice was generally in line with local and national averages for outcomes relating to kindness respect and compassion on the national GP patient survey."

Positive

"Privacy and dignity The practice respected patients’ privacy and dignity."

Positive

"• Staff recognised the importance of people’s dignity and respect."

Positive

"• Staff were clear on their roles and accountabilities including in respect of safeguarding and infection prevention and control • Practice leaders had established policies procedures and activities to ensure safety and assured themselves that they were operating as intended."

Positive

"• Staff took steps including working with other agencies to protect patients from abuse neglect harassment discrimination and breaches of their dignity and respect."

Positive

"• The practice actively promoted equality and diversity."

Neutral

"Staff had received equality and diversity training."

Positive

"• Information about how to make a complaint or raise concerns was available."

Positive

"• The complaint policy and procedures were in line with recognised guidance."

Positive

"• Structures processes and systems to support good governance and management were clearly set out understood and effective."

Positive

"• There was a vision “To work in partnership with our patients and staff to provide the best Primary Care services possible working within local and national governance guidance and regulations”."

Positive

"Governance arrangements There were clear responsibilities roles and systems of accountability to support good governance and management."

Positive

"The governance and management of partnerships joint working arrangements and shared services promoted coordinated personcentred care."

Positive

"• Quality and sustainability were discussed in relevant meetings where all staff had sufficient access to information."

Positive

"• The practice had a programme of quality improvement activity planned and we saw evidence of a twocycle audit completed which positively impacted on the quality of patient care."

Positive

"There was evidence of some action to change practice to improve quality; although the practice was aware that this was an area that required further development through their planned quality improvement program."

Positive

"Monitoring care and treatment The practice had commenced a programme of quality improvement activity at the time of the inspection."

Positive

"• Clinical audit had a positive impact on quality of care and outcomes for patients."

Positive

"This report describes our judgement of the quality of care at this service."