Latest Snippet(s)
Positive
"• During this inspection the practice confirmed that they had a practice map available and accessible this included exit routes clearly highlighted and held in the fire safety folder."
Positive
"Overview of safety systems and process Following the initial inspection the practice provided an action plan and evidence to show that they had completed DBS checks and a formal risk assessment on the two clinical staff that had needed this check."
2016-01-14 Snippet(s)
Positive
"Lessons were shared to make sure action was taken to improve safety in the practice and staff reported communication as being good and they learned daily of any issues ongoing in the practice."
Positive
"Our key findings across all the areas we inspected were as follows: • There was an open and transparent approach to safety and an effective system in place for reporting and recording significant events."
Positive
"We reviewed safety records incident reports national patient safety alerts."
Positive
"The practice also had a variety of other risk assessments in place to monitor safety of the premises such as infection control and legionella."
Positive
"The practice was aware of the need for notifying safety incidents and gave examples of where this had been required."
Neutral
"The practice responded to safety incidents kept staff and patients informed and put measures in place to prevent recurrence."
Neutral
"There was an ethos of openness within the practice and for all safety incidents patients were provided with open and truthful information and we saw actions to demonstrate things had been put in place to prevent recurrence."
Neutral
"The practice had an induction programme for newly appointed members of staff that covered such topics as safeguarding infection prevention and control fire safety health and safety and confidentiality."
Latest Snippet(s)
Positive
"This inspection was carried out to review in detail the actions taken by the practice to improve the quality of care and to confirm that the practice was now meeting legal requirements."
Positive
"This report describes our judgement of the quality of care at this service."
2016-01-14 Snippet(s)
Positive
"This report describes our judgement of the quality of care at this service."
2016-01-14 Snippet(s)
Positive
"They also told us they were satisfied with the care provided by the practice and said their dignity and privacy was respected."
Positive
"Curtains were provided in consulting rooms so that patients’ privacy and dignity was maintained during examinations investigations and treatments."
2016-01-14 Snippet(s)
Positive
"Staff knew how to recognise signs of abuse in vulnerable adults and children."
2016-01-14 Snippet(s)
Positive
"The practice nurse was the infection control clinical lead who liaised with the local infection prevention teams to keep up to date with best practice."
Positive
"The practice also had a variety of other risk assessments in place to monitor safety of the premises such as infection control and legionella."
Neutral
"The staff told us the local infection control adviser for the county had attended the practice and carried out an audit and it was also included in the practice infection control policy that they would be contacted to seek advice if necessary."
Neutral
"There was an infection control protocol in place and staff had received up to date training."
2016-01-14 Snippet(s)
Positive
"The practice engaged with other professionals such as the midwife health visitor district nurses Macmillan nurses and secondary care and social care services when necessary to ensure that all professionals involved had the relevant information to assist in a comprehensive assessment of patients’ needs for ongoing care and treatment."
Positive
"We saw that the partners held weekly meetings three monthly business meetings and bi weekly meetings with the district nurses as well as monthly multidisciplinary meetings with the health visitor and palliative care nurses."
Neutral
"The GPs attended had monthly discussion with the health visitor and other members of the multidisciplinary team to discuss any safeguarding issues."
2016-01-14 Snippet(s)
Positive
"Patients reported they felt the practice offered an excellent service and staff were helpful caring and treated them with dignity and respect."
Positive
"Results from the national GP patient survey showed patients were happy with how they were treated and that this was with compassion dignity and respect."
Positive
"• Patients said they were treated with compassion dignity and respect and they were involved in their care and decisions about their treatment."
Positive
"Patients told us they were treated with compassion dignity and respect and they were involved in decisions about their care and treatment."
Positive
"They also told us they were satisfied with the care provided by the practice and said their dignity and privacy was respected."
Positive
"We also saw that staff treated patients with kindness and respect and maintained confidentiality."
Positive
"Curtains were provided in consulting rooms so that patients’ privacy and dignity was maintained during examinations investigations and treatments."
2016-01-14 Snippet(s)
Positive
"Patients we spoke with had not had cause to complaint but told us they would know what to do if they were concerned about the service."
2016-01-14 Snippet(s)
Positive
"There was an overarching governance framework which supported the delivery of the strategy and good quality care."
Positive
"Governance arrangements The practice had an overarching governance framework which supported the delivery of the strategy and good quality care."
Neutral
"The practice had a number of policies and procedures to govern activity and held weekly meetings where governance issues were discussed."