What is the Quality of Facilities at The Mounts Medical Centre

Positive

"Where a patient’s mental capacity to consent to care or treatment was unclear the GP or practice nurse assessed the patient’s capacity and where appropriate recorded the outcome of the assessment."

Positive

"The practice nurse was the infection control clinical lead who liaised with the local infection prevention teams to keep up to date with best practice."

Positive

"They had been actively seeking to recruit more GPs and a nurse and had recently been successful."

Positive

"There are six GP partners and a practice nurse and a nurse practitioner two health care assistants and a practice management team consisting of a human resources lead HR Information Technology IT lead and finance lead who collectively manage the practice directed by the GP partners."

Positive

"The emergency equipment had been checked regularly and was all in date and the nursing staff told us they all checked it but there was no clearly identified person since the previous nurse had left."

Positive

"One nurse gave an example of where they had expressed a need for additional time for administration and the GPs had acknowledged and agreed to this."

Neutral

"During our inspection we spoke with a range of staff including the practice human resource lead finance lead practice nurse GPs and reception and administrative staff."

Neutral

"• A notice in the waiting room advised patients that the nurse would act as a chaperone if required."

Positive

"Patients with long term conditions told us that their care and treatment was very good and follow up appointments and monitoring of their condition was carried out regularly including health and wellbeing advice."

Positive

"Management monitoring and improving outcomes for people The practice used the information collected for the Quality Outcomes Framework QOF and performance against national screening programmes to monitor outcomes for patients."

Neutral

"It is based on a combination of what we found when we inspected information from our ongoing monitoring of data about services and information given to us from the provider patients the public and other organisations."

Neutral

"Arrangements were in place for planning and monitoring the number of staff and mix of staff needed to meet patients’ needs."

Positive

"Seeking and acting on feedback from patients the public and staff We spoke with the chair of the patient participation group PPG who told us that the practice engaged well with them and listened to what patients told them about what was important to them."

Positive

"The PPG chair told us that the absence of a phlebotomy service was a constant issue for patients and whilst the practice had not been able to resolve it to date it remained under constant discussion."

Neutral

"We also spoke with the patient participation group chair and patients who attended the practice that day and observed how staff assisted them."

Neutral

"Discussions with the PPG chair demonstrated that the practice listened to concerns from patients."

Positive

"We saw that the partners held weekly meetings three monthly business meetings and bi weekly meetings with the district nurses as well as monthly multidisciplinary meetings with the health visitor and palliative care nurses."

Neutral

"The practice had an induction programme for newly appointed members of staff that covered such topics as safeguarding infection prevention and control fire safety health and safety and confidentiality."

Neutral

"The practice had an induction programme for newly appointed members of staff that covered such topics as safeguarding infection prevention and control fire safety health and safety and confidentiality."

Neutral

"In addition the patient survey had identified some issues with cleanliness of the practice and we saw evidence that action had been taken and a meeting with the contract cleaners had been undertaken and deep cleaning carried out as a result."