Latest Snippet(s)
Positive
"The practice also has one salaried GP a lead nurse practitioner a prescribing nurse two practice nurses and a health care assistant."
2020-02-18 Snippet(s)
Positive
"The practice has a lead nurse practitioner a prescribing nurse two practice nurses and a health care assistant."
Neutral
"The team included a GP specialist advisor a practice nurse specialist advisor and a second CQC inspector."
2019-06-26 Snippet(s)
Positive
"The practice has a lead nurse practitioner a prescribing nurse two practice nurses and a health care assistant."
Neutral
"The team included a GP specialist advisor a practice nurse specialist advisor and a practice manager specialist advisor."
2015-02-05 Snippet(s)
Positive
"The nurse told us that they liaised with the outreach nurse to ensure a coordinated approach to care."
Positive
"The practice had systems in place to manage patients’ longterm conditions and employed a nurse with a special interest in diabetes who was responsible for those patients."
Positive
"We spoke with the practice nurse who demonstrated knowledge of and a commitment to health promotion and we saw range of health promotion literature that they provided for patients."
Positive
"The nurse told us that there was a high teenage pregnancy rate in the area therefore sexual health advice was an important part of their role."
Positive
"There was also a practice nurse trained in minor illness to provide access for patients with less serious issues."
Positive
"Safeguarding matters were routinely discussed at regular practice meetings with the health visitor the midwife district nurse and mental health nurse and we saw records which confirmed this."
Positive
"The practice nurse told us that patients with chronic obstructive pulmonary disease COPD all had care plans and antibiotics at home to use if there is a change in weather and they start to have an exacerbation of their condition."
Neutral
"We spoke with the nurse who had the lead role for infection control; they demonstrated they were knowledgeable in infection control."
Neutral
"The practice told us they liaise with the community nurse practitioner and who will visit and discuss their management."
Neutral
"The practice nurse we spoke with had received training in sexual health and provided advice and information regarding contraceptive products to young people who required them."
Neutral
"Reception staff explained that it was very rare when they would be asked to be a chaperone as in most instances a qualified nurse would perform this role."
Neutral
"This was staffed by a mental health nurse who was also a nurse prescriber and therefore able to deal with prescription issues."
Latest Snippet(s)
Positive
"• Increased review and monitoring of patients care plans had seen a reduction in some areas of personalised care adjustment PCA although the practice told us their patient demography was a contributory factor in higher rates of adjustments."
Positive
"This included systems for staff training and monitoring completion and the management of complaints."
Neutral
"It is based on a combination of what we found when we inspected information from our ongoing monitoring of data about services and information given to us from the provider patients the public and other organisations."
2020-02-18 Snippet(s)
Positive
"We based our judgement of the quality of care at this service on a combination of: • what we found when we inspected • information from our ongoing monitoring of data about services and • information from the provider patients the public and other organisations."
Neutral
"It is based on a combination of what we found when we inspected information from our ongoing monitoring of data about services and information given to us from the provider patients the public and other organisations."
2019-06-26 Snippet(s)
Positive
"We based our judgement of the quality of care at this service on a combination of: • what we found when we inspected • information from our ongoing monitoring of data about services and • information from the provider patients the public and other organisations."
Positive
"We rated the practice as inadequate for providing effective services because: • There was limited monitoring of the outcomes of care and treatment."
Neutral
"It is based on a combination of what we found when we inspected information from our ongoing monitoring of data about services and information given to us from the provider patients the public and other organisations."
2015-02-05 Snippet(s)
Positive
"Staff were proactive in monitoring if children or vulnerable adults attended Accident and Emergency or missed appointments frequently."
Positive
"Learning and improvement from safety incidents The practice had a system in place for reporting recording and monitoring significant events."
Positive
"Management monitoring and improving outcomes for people The practice had carried out audit in a variety of clinical areas."
Neutral
"It is based on a combination of what we found when we inspected information from our ongoing monitoring of data about services and information given to us from the provider patients the public and other organisations."
Latest Snippet(s)
Positive
"The practice is registered with the CQC to carry out the following regulated activities diagnostic and screening procedures surgical procedures family planning maternity and midwifery services and treatment of disease disorder or injury."
Neutral
"A registered manager is an individual registered with CQC to manage the regulated activities provided."
2020-02-18 Snippet(s)
Positive
"The practice is registered with the CQC to carry out the following regulated activities diagnostic and screening procedures treatment of disease disorder or injury surgical procedures family planning maternity and midwifery services and treatment of disease disorder or injury."
Neutral
"A registered manager is an individual registered with CQC to manage the regulated activities provided."
2019-06-26 Snippet(s)
Positive
"The practice is registered with the CQC to carry out the following regulated activities diagnostic and screening procedures treatment of disease disorder or injury surgical procedures family planning maternity and midwifery services and treatment of disease disorder or injury."
Neutral
"A registered manager is an individual registered with CQC to manage the regulated activities provided."
2020-02-18 Snippet(s)
Positive
"The areas where the provider should make improvements are: • Continue to improve the uptake of patients for the national cancer screening programme and child immunisations."
2019-06-26 Snippet(s)
Positive
"The areas where the provider should make improvements are: • Improve the uptake of patients for the national cancer screening programme."
2015-02-05 Snippet(s)
Positive
"We saw that the practice had a palliative care register and saw evidence of weekly clinical meetings."
2015-02-05 Snippet(s)
Positive
"For example we observed how a receptionist dealt sensitively and efficiently with an anxious patient arriving without an appointment who needed to see a doctor urgently."
Neutral
"We saw the practice had introduced a telephone system and two call handlers to deal with appointments which allowed the receptionist to deal with patients in person who arrived at the reception desk."
2015-02-05 Snippet(s)
Positive
"The practice had also organised transport on occasions for patients in crisis who were unable to get to the surgery."
2015-02-05 Snippet(s)
Neutral
"Consulting rooms were situated on the ground floor and first floor of the building and lift access was provided to the first floor."
2015-02-05 Snippet(s)
Positive
"The provider should: • Ensure their clinical audit process is scheduled completed and includes minor surgery complications including coils and contraceptive implants."
2015-02-05 Snippet(s)
Positive
"For example there was a lead for health and safety and the senior partner was the lead for safeguarding."
2015-02-05 Snippet(s)
Positive
"We looked at the cleaning schedules and saw that cleaning staff worked in accordance with this and recorded completion of cleaning appropriately."
2015-02-05 Snippet(s)
Neutral
"Temperature sensitive vaccines were stored at the right temperature in two medicine refrigerators."