What is the Quality of Care at Maple Access Surgery

Positive

"Good ––– People experiencing poor mental health including people with dementia The practice is rated as outstanding for the population group of people experiencing poor mental health including people with dementia."

Neutral

"There are five members of the reception team a number of administrative roles as well as a mental health team in place at the practice."

Positive

"The practice has a higher than average vulnerable patient population including patients with substance misuse issues complex mental health needs and patients with no fixed abode."

Neutral

"There are five members of the reception team a number of administrative roles as well as a mental health team in place at the practice."

Positive

"For example they attended the local homeless centre and provided consultations there for vulnerable groups such as the homeless sex workers people with mental health problems and alcohol and drug misuse."

Positive

"The practice operated a service at a location called Oasis House on four weekdays providing a specialised service for patients who were homeless vulnerable or misusers of drugs and alcohol or suffering from mental health problems."

Positive

"The overall rating for this practice is good with areas of outstanding practice for vulnerable groups of people which includes substances misusers and homeless people as well as those with mental health needs where the practice has a special interest and has developed tailor made services for their patients."

Positive

"They offered a drop in session daily for people suffering with mental health problems to allow them to access help if in crisis."

Positive

"Good ––– People experiencing poor mental health including people with dementia The practice is rated as outstanding for the population group of people experiencing poor mental health including people with dementia."

Positive

"They had a system in place to follow up on patients who had attended accident and emergency where there may have been mental health needs."

Positive

"They had developed a special interest in improving services and access for vulnerable patients the homeless and those with mental health and drug and alcohol abuse."

Positive

"The practice provide a specialist service offering access to any patients in the Northampton Borough who are homeless vulnerable substance and alcohol misusers and who have mental health problems and have difficulty in accessing primary care."

Positive

"Staff gave examples of how they responded to patients experiencing a mental health crisis."

Positive

"Oasis House is a local homeless shelter which offers help and support to people with problems such as homelessness mental health drug and alcohol abuse."

Positive

"The practice had a special interest in mental health problems and drug and alcohol misuse and therefore offered a more specialised service tailored to the needs of the practice population."

Positive

"The practice had reviewed the needs of their local patient population engaged with the NHS England Local Area Team LAT and Clinical Commissioning Group CCG to secure funding to develop and deliver specialised services and improve access to primary care services of vulnerable patients and those with mental health problems."

Positive

"They had a specialised mental health team at the practice consisting of two GPs two mental health nurses and a drug support worker."

Positive

"The practice worked closely with the mental health consultant from secondary care and coordinated a joint clinic every six weeks."

Positive

"Staff had received training on how to care for people with mental health needs and dementia."

Positive

"The practice had developed individualised care plans for all patients with severe mental health problems."

Positive

"Outstanding practice The practice had identified that the practice population had a considerable number of patients who were vulnerable homeless and had mental health and drug and alcohol abuse."

Positive

"The practice had GPs who had a special interest in mental health and there was always a GP on the premises to deal with a crisis."

Positive

"For example for patients with complex mental health problems."

Positive

"The lead GP met with the mental health consultant regularly to discuss and review patient care."

Positive

"We found from discussions with clinicians and reception staff that longer appointments were made available for patients with mental health problems or issues which required more in depth consultation."

Positive

"We saw areas of outstanding practice including: • The practice’s approach to mental health and services for vulnerable people including the homeless and substance misusers."

Positive

"They have their own specialist mental health team led by two GPs with an interest in mental health two registered mental health nurses and a support worker for substance misuse."

Positive

"Safeguarding matters were routinely discussed at regular practice meetings with the health visitor the midwife district nurse and mental health nurse and we saw records which confirmed this."

Neutral

"Patients reported good access to the practice with continuity of care and urgent appointments available the same day and a named GP for older patients and those with severe mental health problems."

Neutral

"All mental health patients had a named GP."

Neutral

"The GPs were alerted to patients with mental health needs who did not attend for appointment to determine whether contact with them was necessary."

Neutral

"These were brought to the attention of the GP who worked with other health professionals such as health visitors midwives district nurses and mental health nurses."

Neutral

"This was staffed by a mental health nurse who was also a nurse prescriber and therefore able to deal with prescription issues."

Positive

"The areas where the provider should make improvements are: • Continue to improve the uptake of patients for the national cancer screening programme and child immunisations."

Positive

"The areas where the provider should make improvements are: • Improve the uptake of patients for the national cancer screening programme."

Positive

"The practice had systems in place to manage patients’ longterm conditions and employed a nurse with a special interest in diabetes who was responsible for those patients."

Neutral

"The QOF data for this practice showed it was performing below national standards and the CCG standards in some areas such as hypertension and epilepsy ."

Neutral

"The QOF data for this practice showed it was performing below national standards and the CCG standards in some areas such as hypertension and epilepsy ."

Positive

"For example the uptake of flu vaccination administration and prescribing of antihypnotic drugs was slightly below the CCG average."