What is the Quality of Safety at Newton Medical Centre

Positive

"Curtains were provided in consulting rooms to maintain patients’ privacy and dignity during examinations investigations and treatments."

Positive

"Staff had been provided with training in core topics such as: safeguarding adults and children health and safety fire safety infection control manual handling conflict resolution customer care equality and diversity basic life support consent and information governance."

Positive

"Audits had also been carried out to ensure appropriate action was taken in response to safety alerts."

Positive

"Significant events and matters about patient safety were discussed at regular practice meetings and an annual review of events was carried out."

Positive

"• Health and safety related checks were carried out on the premises and on equipment on a regular basis."

Positive

"A system was in place for responding to patient safety alerts."

Positive

"• There was a range of health and safety related policies and procedures that were available to staff."

Neutral

"• The practice had up to date health and safety related risk assessments and safety checks were carried out as required."

Neutral

"For example fire safety equipment electrical equipment and clinical equipment were checked to ensure they were working properly."

Positive

"Staff had been provided with training in core topics such as: safeguarding adults and children health and safety fire safety infection control manual handling conflict resolution customer care equality and diversity basic life support consent and information governance."

Positive

"For example infection control practices were carried out appropriately and there were regular checks on the environment and on equipment used."

Positive

"A practice nurse was the infection control clinical lead and they were responsible for liaising with the local infection prevention team."

Neutral

"There was an infection control protocol in place and staff had received up to date training."

Neutral

"Annual infection control audits were undertaken."

Positive

"Patients told us they were treated with dignity and respect and they were involved in decisions about their care and treatment."

Positive

"• Patients told us they were treated with dignity and respect and they were involved in decisions about their care and treatment."

Positive

"• We saw that staff treated patients with kindness and respect and maintained confidentiality."

Positive

"Curtains were provided in consulting rooms to maintain patients’ privacy and dignity during examinations investigations and treatments."

Positive

"Staff had been provided with training in core topics such as: safeguarding adults and children health and safety fire safety infection control manual handling conflict resolution customer care equality and diversity basic life support consent and information governance."

Positive

"A complaints policy and procedure was in place and information was available to help patients understand the complaints procedure and how they could expect their complaint to be dealt with."

Positive

"Records showed that regular meetings were carried out as part of the quality improvement process to improve the service and patient care."

Positive

"This report describes our judgement of the quality of care at this service."