What is the Quality of Facilities at Quayside Medical Practice

Neutral

"Information about patients’ outcomes was used to make improvements such as the delivery of palliative care and the use of controlled drugs when managing pain."

Positive

"The practice nurse was the infection control clinical lead who liaised with the local infection prevention teams to keep up to date with best practice."

Positive

"• Where a patient’s mental capacity to consent to care or treatment was unclear the GP or practice nurse assessed the patient’s capacity and recorded the outcome of the assessment."

Positive

"Staff took lead roles to monitor risk for example there was a lead for monitoring safeguarding vulnerable patients."

Positive

"Management monitoring and improving outcomes for people The practice used the information collected for the Quality and Outcomes Framework QOF and performance against national screening programmes to monitor outcomes for patients."

Positive

"• There were procedures in place for monitoring and managing risks to patient and staff safety."

Neutral

"It is based on a combination of what we found when we inspected information from our ongoing monitoring of data about services and information given to us from the provider patients the public and other organisations."

Neutral

"• Arrangements were in place for planning and monitoring the number of staff and mix of staff needed to meet patients’ needs."

Positive

"They had provided a welfare support worker; established outreach clinics for other support services; established a free transport service and were actively seeking a change in premises nearby so as to provide more holistic care and promote good outcomes for their patients."

Positive

"They had collaborated in securing funding from the Clinical Commissioning Group to provide free transport for patients to enable them to attend appointments at the practice and the local hospitals along with attending the minor injuries unit instead of A&E."

Neutral

"• The practice recognised that deprivation was a significant issue within their area and worked with the CCG to obtain a free transport system to ensure patients could attend appointments at the practice or at the local hospital."

Positive

"• The practice had installed a lift to improve access."

Positive

"• The practice audited activities of all staff groups GPs nurses and administration staff in order to recognise trends and the demands patients placed on the service so as to be able to plan accordingly."

Neutral

"• Audits were undertaken detailing the activities of different staff group so as to ensure staffing could reflect the demands on the service."

Positive

"This included ongoing support onetoone meetings coaching and mentoring clinical supervision and facilitation and support for revalidating GPs."

Positive

"A clinical training meeting was held where the management of this issue was discussed in detail and a review undertaken of the antibiotics required for these patients the review noted the actions agreed had been adhered to."

Positive

"There was a health and safety policy available with a poster in the reception office which identified local health and safety representatives."

Neutral

"This covered such topics as safeguarding infection prevention and control fire safety health and safety and confidentiality."

Neutral

"This covered such topics as safeguarding infection prevention and control fire safety health and safety and confidentiality."

Neutral

"• All staff working within the practice including cleaning staff received annual basic life support training and there were emergency medicines available in the treatment room."

Positive

"• The practice has a named GP partner who has leadership responsibility for frail and elderly patients."

Neutral

"For example the wrong wording for the way a medicine was provided had been used on a prescription leading to delays in the medicine being provided."