What is the Quality of Safety at Wellspring Medical Practice

Positive

"Patients said they were treated with compassion dignity and respect and they were involved in decisions about their care and treatment."

Positive

"This demonstrated that patients were very satisfied with how they were treated and that this was with compassion dignity and respect."

Positive

"Patients told us most staff were friendly and treated them with dignity and respect."

Positive

"We also saw that staff treated patients with kindness and respect and maintained confidentiality."

Positive

"Patients told us they were treated with respect and were positive about the staff."

Positive

"The survey information we reviewed showed patients were positive about the emotional support provided by the practice and rated it well in this area."

Positive

"Patients’ privacy dignity and right to confidentiality were maintained."

Positive

"This report describes our judgement of the quality of care at this service."

Positive

"Consultations took place in purposely designed consultation rooms with an appropriate couch for examinations and curtains to maintain privacy and dignity."

Positive

"Patients’ privacy dignity and right to confidentiality were maintained."

Positive

"However there was no date noted on the privacy screen in one of the consultation rooms to say when it needed to be replaced."

Neutral

"The clinical rooms we visited contained personal protective equipment such as protective gloves and there were paper covers and privacy screens for the consultation couches."

Neutral

"Arrangements had been made for the privacy screens to be regularly changed or cleaned."

Neutral

"We saw staff who worked in the reception areas made every effort to maintain patients’ privacy and confidentiality."

Positive

"Information about safety was appropriately recorded and reviewed; • Risks to patients were assessed and well managed; • The practice was clean hygienic and good infection control arrangements were in place; • Patients’ needs were assessed and care was planned and delivered following best practice guidance."

Positive

"Monitoring safety and responding to risk We saw that staff were able to identify and respond to changing risks to patients including deteriorating health and medical emergencies."

Positive

"The practice manager showed us a number of risk assessments which had been developed and undertaken; including fire and health and safety risk assessments."

Positive

"For example the clinical audits we looked at contained evidence that the GPs involved had been aware of changes in NICE guidance and patient safety alerts and had ensured these were taken into account when reviewing the treatment patients had received."

Positive

"Information about safety was recorded monitored appropriately reviewed and addressed."

Positive

"The practice carried out significant event reporting where concerns about patients’ safety and wellbeing had been identified."

Positive

"For example they considered reported incidents national patient safety alerts as well as comments and complaints received from patients."

Positive

"Learning and improvement from safety incidents The practice was open and transparent when there were near misses or when things went wrong."

Positive

"National patient safety alerts were disseminated to practice staff electronically."

Positive

"None of the patients we spoke to had any concerns about their safety when visiting the practice."

Positive

"The practice had a health and safety policy."

Positive

"The GPs told us clinical audits were often linked to medicines management information safety alerts or as a result of information from the QOF."

Neutral

"Practice staff monitored the safety of the building to ensure patients were not put at risk."

Positive

"Staff knew how to recognise signs of abuse in vulnerable adults and children."

Positive

"Staff knew how to recognise signs of abuse in older people vulnerable adults and children."

Positive

"Information about safety was appropriately recorded and reviewed; • Risks to patients were assessed and well managed; • The practice was clean hygienic and good infection control arrangements were in place; • Patients’ needs were assessed and care was planned and delivered following best practice guidance."

Positive

"We observed the premises to be mostly clean and tidy and there were good infection control procedures in place."

Positive

"Cleanliness and infection control We observed the premises to be mostly clean and tidy."

Positive

"A comprehensive infection control risk assessment and audit had recently been completed in order to identify any shortfalls or areas of poor practice."

Positive

"For example there was a lead nurse for infection control and GP had leads in areas such as substance misuse longterm conditions and sexual health and family planning."

Neutral

"An infection control policy and procedures were in place and they covered a range of key areas such as for example obtaining and handling specimens."

Neutral

"The practice had a lead for infection control who had undertaken further training to enable them to provide advice on the practice infection control policy and carry out staff training."

Neutral

"All staff received induction training about infection control specific to their role and received annual updates."

Positive

"Tackling inequity and promoting equality The practice had recognised the needs of different groups in the planning of its services."

Neutral

"The practice provided staff with equality and diversity training."

Positive

"Staff we spoke with were aware of the practice’s policy and knew how to respond in the event of a patient raising a complaint or concern with them directly."

Neutral

"The practice had a number of policies and procedures to govern activity and held regular governance meetings."