What is the Quality of Facilities at Wellspring Medical Practice

Positive

"There are also a salaried GP two practice nurse sisters two practice nurses and a team of administrative support staff."

Positive

"The practice manager gave an example where the local district nurse gave an update on national guidelines on the care of patients with epilepsy."

Positive

"For example there was a lead nurse for infection control and GP had leads in areas such as substance misuse longterm conditions and sexual health and family planning."

Neutral

"We spoke with three GP partners the practice pharmacist the practice manager a practice nurse sister and three staff carrying out reception and administrative duties."

Positive

"Management monitoring and improving outcomes for people Staff across the practice had key roles in monitoring and improving outcomes for patients."

Positive

"Staff told us there were effective arrangements for planning and monitoring the number and mix of staff needed to meet patients’ needs."

Positive

"The practice had a system in place for reporting recording and monitoring significant events incidents and accidents."

Neutral

"It is based on a combination of what we found when we inspected information from our ongoing monitoring of data about services and information given to us from the provider patients the public and other organisations."

Neutral

"All patient facilities were at ground floor level and there was wheelchair and stepfree access."

Positive

"Information about patients with palliative care needs had been entered onto an electronic system which provided emergency professionals and outofhours clinical staff with access to information about how best to meet their needs."

Positive

"Child protection and palliative care review meetings were held every four to six weeks."

Positive

"The practice maintained a palliative care register."

Neutral

"They ensured that the mobile telephone number was given to patients identified as high risk for example those on the palliative care register so that they had an alternative contact in case of emergencies."

Neutral

"This meeting was attended by the GPs practice nurses district nurses palliative care nurses and the area high risk social worker."

Neutral

"There was also extensive parking a short walk from the practice in the local shopping complex car park."

Positive

"We found appropriate end of life care arrangements were in place."

Positive

"Following each clinical audit changes to treatment or care were made where needed and the audit repeated to ensure outcomes for patients had improved."

Neutral

"The practice had a system in place for completing clinical audit cycles."

Positive

"The practice manager showed us a number of risk assessments which had been developed and undertaken; including fire and health and safety risk assessments."

Positive

"The practice had a health and safety policy."

Neutral

"We saw there were cleaning schedules in place and cleaning records were kept."

Positive

"This included care plans for patients with longterm conditions who were most at risk of deteriorating health and whose conditions were less well controlled; for the most elderly and frail patients and those with poor mental health."

Positive

"We checked vaccines stored in the treatment rooms and medicine refrigerators and found they were stored securely and were only accessible to authorised staff."