Latest Snippet(s)
Positive
"Governance arrangements When we last inspected we found there was a lack of monitoring of appraisals and a lack of oversight to provide assurance that recruitment processes were safe."
Neutral
"It is based on a combination of what we found when we inspected information from our ongoing monitoring of data about services and information given to us from the provider patients the public and other organisations."
2017-05-15 Snippet(s)
Positive
"There was insufficient governance and oversight to provide assurance that; recruitment processes were safe and that action was taken to address areas of known concern including the monitoring and recording of staff training requirements."
Positive
"• Ensure oversight and governance arrangements are in place to provide assurance that; recruitment processes are safe and that action is taken to address areas of known concern including the monitoring and recording of staff training requirements."
Positive
"Ensure oversight and governance arrangements are in place to provide assurance that; recruitment processes are safe and that action is taken to address areas of known concern including the monitoring and recording of staff training requirements."
Positive
"• There were procedures in place for monitoring and managing risks to patient and staff safety."
Positive
"Performance was shared with staff and the local clinical commissioning groups as part of contract monitoring arrangements."
Neutral
"It is based on a combination of what we found when we inspected information from our ongoing monitoring of data about services and information given to us from the provider patients the public and other organisations."
Neutral
"Patient feedback was obtained by the provider on an ongoing basis and included in their contract monitoring reports."
Neutral
"These included auditing and monitoring arrangements and mechanisms for reporting and investigating discrepancies."
Neutral
"• Arrangements were in place for planning and monitoring the number and mix of staff needed to meet patients’ needs."
Neutral
"At the time of the inspection the service was in the process of monitoring the impact of the service and was considering a further LUCAS in another of the CCG areas."
2017-05-15 Snippet(s)
Neutral
"All activities initial telephone calls triage calls home visits and centre consultations from a particular day were reviewed in detail."
2017-05-15 Snippet(s)
Neutral
"Monitoring reviews and clinical governance meetings were regularly held."
2017-05-15 Snippet(s)
Positive
"• There was evidence of clinical audit activity and improvements made to patient care and patient outcomes as a result of this."
2017-05-15 Snippet(s)
Neutral
"A clinical supervision policy had recently been implemented; this set out expectations for clinicians and their supervisors that appraisals would be carried out annually."
2017-05-15 Snippet(s)
Positive
"A number of risk assessments had been developed and undertaken; including a fire and a health and safety risk assessment."
Positive
"There was a health and safety policy available with posters throughout the premises."
2017-05-15 Snippet(s)
Positive
"The service employed cleaning staff at Vocare House but cleaning and infection control arrangements were carried out by the hospital trusts at the seven other sites."