What is the Quality of Safety at Regent Medical Centre

Positive

"• Curtains were provided in consulting rooms to maintain patients’ privacy and dignity during examinations investigations and treatments."

Positive

"• The practice had a clear vision with quality and safety as their top priority."

Positive

"The practice had a variety of other risk assessments in place to monitor safety of the premises such as control of substances hazardous to health and infection control and legionella Legionella is a term for a particular bacterium which can contaminate water systems in buildings."

Positive

"The practice had systems in place for knowing about notifiable safety incidents and ensured this information was shared with staff to ensure appropriate action was taken."

Positive

"• Lessons were shared to make sure action was taken to improve safety in the practice."

Positive

"• When there were unintended or unexpected safety incidents patients received reasonable support truthful information a verbal and written apology."

Positive

"For example there was an effective safety alert system and safeguarding leads were in place."

Positive

"There was a health and safety policy available with a poster which identified local health and safety representatives."

Positive

"The practice manager completed a regular assessment of health and safety at the practice."

Positive

"The practice had systems in place for knowing about notifiable safety incidents."

Neutral

"Overview of safety systems and processes The practice had clearly defined and embedded systems processes and practices in place to keep patients safe and safeguarded from abuse."

Neutral

"It covered such topics as safeguarding fire safety health and safety and confidentiality."

Positive

"• Staff knew how to recognise signs of abuse in vulnerable adults and children."

Positive

"We found that: • Arrangements were in place to safeguard children and vulnerable adults from abuse that reflected relevant legislation and local requirements and policies were accessible to all staff."

Positive

"The practice had a variety of other risk assessments in place to monitor safety of the premises such as control of substances hazardous to health and infection control and legionella Legionella is a term for a particular bacterium which can contaminate water systems in buildings."

Positive

"• Good infection control arrangements were in place and the practice was clean and hygienic."

Positive

"The nurse was the infection control lead; they liaised with the local infection prevention teams to keep up to date with best practice."

Neutral

"There was an infection control protocol in place."

Neutral

"We saw that infection control and hand washing audits were undertaken."

Neutral

"• This included patients receiving end of life care carers those at risk of developing a longterm condition and those requiring advice on their diet and smoking cessation."

Positive

"• The practice aims and values included ‘to treat all patients and staff with dignity respect and honesty in an environment which is accessible safe and friendly’ and to provide an effective clinical governance framework to allow us to continually learn and improve our services.’"

Positive

"• Patients said they were treated with compassion dignity and respect and they were involved in their care and decisions about their treatment."

Positive

"Patients said they were treated with compassion dignity and respect and they were involved in decisions about their care and treatment."

Positive

"• Curtains were provided in consulting rooms to maintain patients’ privacy and dignity during examinations investigations and treatments."

Positive

"• Staff received training which included: safeguarding basic life support information governance and equality and diversity."

Positive

"• The practice aims and values included ‘to treat all patients and staff with dignity respect and honesty in an environment which is accessible safe and friendly’ and to provide an effective clinical governance framework to allow us to continually learn and improve our services.’"

Positive

"• There was an overarching governance framework which supported the delivery of the strategy and good quality care."

Positive

"Governance arrangements The practice had an overarching governance framework which supported the delivery of their strategy and good quality care."

Positive

"• Staff received training which included: safeguarding basic life support information governance and equality and diversity."

Neutral

"• The practice had a number of policies and procedures to govern activity and held regular governance meetings."

Positive

"There was evidence of quality improvement including clinical audit."

Positive

"This report describes our judgement of the quality of care at this service."

Positive

"Patients were very complimentary about the practice the staff who worked there and the quality of service and care provided."