What is the Quality of Facilities at Regent Medical Centre

Positive

"In addition the practice had introduced the palliative care ‘Gold Standards Framework’."

Positive

"• The practice had introduced the palliative care ‘Gold Standards Framework’."

Positive

"• The practice maintained a palliative care register and offered immunisations for shingles and pneumonia to older people."

Positive

"• As part of a CCG initiative the practice had introduced the palliative care ‘Gold Standards Framework’."

Positive

"For example each month the practice wrote to patients who had not responded to invitations for cervical breast and bowel cancer screening tests to remind them of the importance of the test."

Positive

"The nurse was the infection control lead; they liaised with the local infection prevention teams to keep up to date with best practice."

Positive

"• Where a patient’s mental capacity to consent to care or treatment was unclear the GP or practice nurse assessed their capacity and recorded the outcome of the assessment."

Positive

"GPs the nurse and the practice manager held lead roles in key areas for example in safeguarding and the Quality and Outcomes Framework QOF."

Neutral

"The practice employs a practice manager a practice nurse a healthcare assistant and eight staff who undertake reception and administrative duties."

Neutral

"This included two GPs the practice manager a nurse the healthcare assistant and two members of the administration team."

Positive

"Management monitoring and improving outcomes for people The practice used the information collected for the Quality and Outcomes Framework QOF and performance against national screening programmes to monitor outcomes for patients."

Positive

"• Reviewed information from the CQC intelligent monitoring systems."

Neutral

"It is based on a combination of what we found when we inspected information from our ongoing monitoring of data about services and information given to us from the provider patients the public and other organisations."

Neutral

"• Arrangements were in place for planning and monitoring the number of staff and mix of staff needed to meet patients’ needs."

Positive

"An onsite car park is available which includes dedicated disabled parking bays."

Positive

"This encouraged the discussion about all patients requiring end of life care at the monthly multidisciplinary team MDT meetings."

Neutral

"• This included patients receiving end of life care carers those at risk of developing a longterm condition and those requiring advice on their diet and smoking cessation."

Positive

"• The practice aims and values included ‘to treat all patients and staff with dignity respect and honesty in an environment which is accessible safe and friendly’ and to provide an effective clinical governance framework to allow us to continually learn and improve our services.’"

Positive

"There was a health and safety policy available with a poster which identified local health and safety representatives."

Positive

"The practice manager completed a regular assessment of health and safety at the practice."

Neutral

"It covered such topics as safeguarding fire safety health and safety and confidentiality."