What is the Quality of Safety at Holmside Medical Group

Positive

"They also told us they were satisfied with the care provided by the practice and said their dignity and privacy was respected."

Positive

"• Curtains were provided in consulting rooms to maintain patients’ privacy and dignity during examinations investigations and treatments."

Positive

"Our key findings across all the areas we inspected were as follows: • There was an open and transparent approach to safety and an effective system in place for reporting and recording significant events."

Positive

"Lessons were shared to make sure action was taken to improve safety in the practice."

Positive

"The practice also had a variety of other risk assessments in place to monitor safety of the premises such as control of substances hazardous to health and infection control and legionella."

Positive

"There was an effective system for dealing with safety alerts and sharing these with staff."

Positive

"This included basic life support fire safety information governance safeguarding and appropriate clinical based training for clinical staff."

Positive

"We reviewed safety records incident reports and minutes of meetings where these were discussed."

Positive

"There was a health and safety policy available."

Positive

"• Staff knew how to recognise signs of abuse in vulnerable adults and children."

Positive

"The premises were clean and hygienic and there were good infection control processes."

Positive

"The practice also had a variety of other risk assessments in place to monitor safety of the premises such as control of substances hazardous to health and infection control and legionella."

Positive

"The practice nurse was the infection control clinical lead who liaised with the local infection prevention teams to keep up to date with best practice."

Positive

"The practice nurse was the lead for infection control and the practice manager for health and safety."

Neutral

"There was an infection control protocol in place and staff had received up to date training."

Neutral

"Annual infection control audits were undertaken and we saw evidence that action was taken to address any improvements identified as a result."

Positive

"The practice worked with the attached health visitor to ensure contact was made with the parentscarers of children who did not attend for appointments or immunisation."

Positive

"The practice informed the health visitor for the area if any child under the age of five had registered with the practice to ensure that any safeguarding concerns were identified as soon as possible."

Neutral

"Monthly multidisciplinary child safeguarding meetings were held involving the lead GP for safeguarding the health visitor midwife and school nurse."

Neutral

"As the practice was based in an area where there was a relatively high percentage of children subject of child protection plans new patients health checks with the attached health visitor were also offered to children under the age of five."

Positive

"Patients said they felt the practice offered an excellent service and staff were helpful caring and treated them with dignity and respect."

Positive

"• Patients said they were treated with compassion dignity and respect and they were involved in their care and decisions about their treatment."

Positive

"Patients said they were treated with compassion dignity and respect and were involved in decisions about their care and treatment."

Positive

"They also told us they were satisfied with the care provided by the practice and said their dignity and privacy was respected."

Positive

"Results from the national GP patient survey showed patients felt they were treated with compassion dignity and respect."

Positive

"During the inspection we saw staff treating patients with kindness and respect and they maintained patient confidentiality."

Positive

"• Curtains were provided in consulting rooms to maintain patients’ privacy and dignity during examinations investigations and treatments."

Positive

"Another complaint in relation to a delay in passing on blood test results led to a review of the practice staff induction policy."

Neutral

"For example a complaint regarding a practice clinician wearing jewellery on their arm led to a review of Are services responsive to people’s needs?"

Positive

"The practice had good governance processes and these were underpinned by a range of policies and procedures that were accessible to all staff."

Positive

"This included basic life support fire safety information governance safeguarding and appropriate clinical based training for clinical staff."

Positive

"This report describes our judgement of the quality of care at this service."

Positive

"The practice was able to demonstrate how lessons were learnt from complaints to improve the quality of care delivered to its patients."