What is the Quality of Safety at University Medical Centre - Keele

Positive

"• Patients said they were treated with compassion dignity and respect and they were involved in their care and decisions about their treatment."

Positive

"Patients said they were treated professionally with compassion dignity and respect and they were involved in decisions about their care and treatment."

Positive

"The evidence from these sources showed patients were very satisfied with how they were treated and that this was with compassion dignity and respect."

Positive

"Patientcarer support to cope emotionally with care and treatment The survey information we reviewed showed patients were positive about the emotional support provided by the practice and rated it well in this area."

Positive

"We saw that staff treated patients with kindness and respect and maintained confidentiality."

Positive

"They said staff treated them with dignity and respect and they felt listened to and understood."

Positive

"Disposable curtains were provided in consulting rooms and treatment rooms so that patients’ privacy and dignity was maintained during examinations investigations and treatments."

Positive

"Staff told us that if they had any concerns or observed any instances of discriminatory behaviour or where patients’ privacy and dignity was not being respected they would raise these with the practice manager."

Positive

"This report describes our judgement of the quality of care at this service."

Positive

"Disposable curtains were provided in consulting rooms and treatment rooms so that patients’ privacy and dignity was maintained during examinations investigations and treatments."

Positive

"Staff told us that if they had any concerns or observed any instances of discriminatory behaviour or where patients’ privacy and dignity was not being respected they would raise these with the practice manager."

Neutral

"Staff and patients told us that all consultations and treatments were carried out in the privacy of a consulting room."

Positive

"All staff were fully trained on the system and commented positively about the system’s safety and ease of use."

Positive

"• There were robust recruitment systems in place to ensure the safety of patients."

Positive

"Information about safety was recorded monitored appropriately reviewed and addressed."

Positive

"Monitoring safety and responding to risk The practice had systems processes and policies in place to manage and monitor risks to patients staff and visitors to the practice."

Positive

"The GPs told us clinical audits were often linked to medicines management information safety alerts or as a result of information from the quality and outcomes framework QOF."

Positive

"Learning and improvement from safety incidents The practice had a system in place for reporting recording and monitoring significant events incidents and accidents."

Positive

"For example reported incidents and national patient safety alerts as well as comments and complaints received from patients."

Positive

"National patient safety alerts were disseminated by the practice manager to practice staff."

Positive

"Reliable safety systems and processes including safeguarding The practice had systems to manage and review risks to vulnerable children young people and adults."

Positive

"The practice also had a health and safety policy."

Positive

"Our interviews with staff confirmed that the practice was proactive in providing training and funding for relevant courses for example safeguarding and fire safety awareness."

Neutral

"Our key findings across all the areas we inspected were as follows: • Patients were kept safe because there were arrangements in place for staff to report and learn from key safety risks."

Positive

"Staff knew how to recognise signs of abuse in vulnerable adults and children."

Positive

"Staff knew how to recognise signs of abuse in older people vulnerable adults and children."

Positive

"Cleanliness and infection control We observed the premises to be clean and tidy."

Positive

"An infection control policy and supporting procedures were available for staff to refer to which enabled them to plan and implement measures to control infection."

Neutral

"One of the practice nurses was the lead for infection control and all staff had received infection control training and annual updates."

Neutral

"For example personal protective equipment including disposable gloves aprons and coverings for examination couches were available for staff to use and staff were able to describe how they would use these to comply with the practice’s infection control policy."

Neutral

"For example there was a lead nurse for infection control and one of the GPs was the lead for safeguarding."

Positive

"We looked at eight of these policies and procedures including safeguarding whistleblowing equality and diversity and bullying and harassment."

Positive

"Tackling inequity and promoting equality The practice had recognised the needs of different groups in the planning of its services."

Neutral

"The practice provided equality and diversity training for staff."

Positive

"None of the patients we spoke with had ever needed to make a complaint about the practice."

Neutral

"The practice had a number of policies and procedures to govern activity and held regular governance meetings."

Neutral

"The practice held regular governance meetings."