What is the Quality of Facilities at University Medical Centre - Keele

Positive

"The nurse practitioners were qualified as independent prescribers and they received regular supervision and support in their role as well as updates in the specific clinical areas of expertise for which they prescribed."

Neutral

"The practice team includes two GP partners and one salaried GP two male and one female two nurse practitioners a practice manager a dispensary manager dispensers and administrative and reception staff."

Neutral

"During our visit we spoke with a range of staff which included two GP partners the salaried GP the practice manager one nurse practitioner the office manager two receptionists the dispensary manager the chair of the patient participation group and spoke with five patients who used the service."

Neutral

"Health promotion and prevention It was practice policy to offer a health check with one of the nurse practitioners to all new patients registering with the practice."

Neutral

"For example there was a lead nurse for infection control and one of the GPs was the lead for safeguarding."

Positive

"Management monitoring and improving outcomes for people Staff across the practice had key roles in monitoring and improving outcomes for patients."

Positive

"This demonstrated a proactive approach in monitoring the quality of the service provided to these patients."

Positive

"Learning and improvement from safety incidents The practice had a system in place for reporting recording and monitoring significant events incidents and accidents."

Neutral

"It is based on a combination of what we found when we inspected information from our ongoing monitoring of data about services and information given to us from the provider patients the public and other organisations."

Neutral

"Staff told us about the arrangements for planning and monitoring the number of staff and mix of staff needed to meet patients’ needs."

Neutral

"During our visit we spoke with a range of staff which included two GP partners the salaried GP the practice manager one nurse practitioner the office manager two receptionists the dispensary manager the chair of the patient participation group and spoke with five patients who used the service."

Positive

"It had a small number of patients on a palliative care register and held regular multidisciplinary meetings to discuss the care and support needs of patients and their families."

Positive

"The practice was seen to liaise informally with palliative care nurses and other professionals to share the care of these patients."

Positive

"The practice and the PPG had worked together in negotiating with Keele University and successfully doubled the parking area to improve access for all patients but particularly for the older patients."

Positive

"For example the practice had historically had restricted parking facilities for patients and patients had raised this as an issue."

Positive

"We saw that the Chair of the PPG had been instrumental in working with the University to discuss the problems that patients had when parking on the Health Centre car park."

Positive

"As a result of this additional staff parking facilities were made available which increased the number of parking spaces for patient access."

Neutral

"A car parking space was available reserved for patients who displayed a disabled badge."

Positive

"The premises and services had been adapted to meet the needs of patients with disabilities and was accessible for wheelchair users and parents with pushchairs or prams."

Positive

"The practice had a very small number of patients with complex needs for example those with end of life care needs approximately seven per annum or children who were at risk of harm four at time of inspection."

Positive

"Following the audit changes to treatment or care were made and a second clinical audit was completed one year later which demonstrated that the outcomes for patients had improved."

Positive

"The practice also had a health and safety policy."

Neutral

"The practice manager confirmed that the cleaning was carried out by a cleaning contractor."

Positive

"Medicines management We checked medicines stored in the treatment rooms and medicine refrigerators and found they were stored securely and were only accessible to authorised staff."

Positive

"We saw evidence to confirm that after receiving an alert the GPs had reviewed the use of the medicine in question Are services effective?"