What is the Quality of Care at University Medical Centre - Keele

Positive

"Good ––– People experiencing poor mental health including people with dementia The practice is rated as good for the care of people experiencing poor mental health including people with dementia."

Positive

"Good ––– People experiencing poor mental health including people with dementia The practice is rated as good for the care of people experiencing poor mental health including people with dementia."

Positive

"For example the practice worked closely with Keele University’s student support and counselling mental health services Community Psychiatric Nurses Improving Access to Psychological Therapies IAPT and the Early Intervention Team."

Positive

"For example one patient we spoke with told us how they needed an urgent appointment when experiencing a mental health crisis and had contacted the practice and seen by a GP within two hours."

Positive

"The practice regularly worked with multidisciplinary teams in the case management of people experiencing poor mental health including those with dementia."

Positive

"For example staff explained how they responded to patients experiencing a mental health crisis including supporting them to access emergency care and treatment."

Positive

"The practice worked closely with Keele University’s student support and counselling mental health services to provide a service to patients with mental health issues."

Positive

"The GPs at the practice referred patients with mental health needs to these clinics which offered improved access to mental health services."

Positive

"It was also good for providing services for older people people with long term conditions families children and young people working age people including those recently retired and students people whose circumstances may make them vulnerable and people experiencing poor mental health including people with dementia."

Neutral

"For example the practice kept a register of all patients with a mental health condition and all of them had been offered an annual physical health check."

Neutral

"For example patients with mental health needs such as dementia."

Positive

"The practice did not have any patients living in vulnerable circumstances including homeless people travellers and those with a learning disability at the time of the inspection."

Positive

"This includes a number of services such as specialist clinics for asthma diabetes and chronic obstructive pulmonary disease lung disease."

Positive

"Those with extended roles for example seeing patients with long term conditions such as diabetes and asthma were also able to demonstrate that they had completed appropriate training to fulfil these roles."

Positive

"The practice provided chronic disease management for patients with asthma diabetes and other long term conditions."

Positive

"This includes a number of services such as specialist clinics for asthma diabetes and chronic obstructive pulmonary disease lung disease."

Positive

"For example all patients with diabetes had an annual medication review and the practice had met all the minimum standards for QOF in diabetesasthmachronic obstructive pulmonary disease lung disease management."

Positive

"Those with extended roles for example seeing patients with long term conditions such as diabetes and asthma were also able to demonstrate that they had completed appropriate training to fulfil these roles."

Positive

"The practice provided chronic disease management for patients with asthma diabetes and other long term conditions."

Positive

"The GPs and nurses told us they led in specialist clinical areas for example diabetes heart disease and asthma."

Neutral

"They also checked that all routine health checks were completed for longterm conditions such as diabetes and that the latest prescribing guidance was being used."

Positive

"The senior GP partner showed us data of the practice’s performance for antibiotic prescribing which was better than the Clinical Commissioning Group’s local average."

Positive

"The practice did not have any patients living in vulnerable circumstances including homeless people travellers and those with a learning disability at the time of the inspection."

Positive

"The practice offered a full range of immunisations for children travel vaccines the practice was a registered yellow fever centre and flu vaccinations in line with current national guidance."

Positive

"We saw evidence of calibration of relevant equipment; for example spirometers and blood pressure measuring devices."