Latest Snippet(s)
Positive
"• The practice had a system to identify where safety alerts had not been consistently actioned."
2017-11-21 Snippet(s)
Positive
"• The practice had a variety of other risk assessments to monitor safety of the premises such as control of substances hazardous to health and infection control and legionella."
Positive
"• The practice had an up to date fire safety policy and a risk assessment."
Positive
"• We asked the practice how they managed Medicines and Health Regulatory products Agency MHRA alerts and patient safety alerts."
Positive
"• There was a health and safety policy."
Positive
"• The practice had a clinical audit programme including; the review of prescribing practices actioning of Medicines and Health Regulatory products Agency MHRA alerts and patient safety alerts and the accurate recording of interventions."
Positive
"• Staff received training that included: safeguarding fire safety awareness basic life support and information governance."
Neutral
"• The practice had defined systems processes and practices to minimise risks to patient safety including infection prevention control audits and health and safety assessments."
Neutral
"Overview of safety systems and processes The practice had systems processes and practices to minimise risks to patient safety."
Neutral
"This covered such topics as safeguarding infection prevention and control fire safety health and safety and confidentiality."
Latest Snippet(s)
Positive
"• Staff interviewed knew how to recognise signs of abuse in children young people and adults whose circumstances may make them vulnerable."
Positive
"• Staff were able to recognise the signs of abuse in older patients and knew how to escalate any concerns."
2017-11-21 Snippet(s)
Positive
"• Staff interviewed knew how to recognise signs of abuse in children young people and adults whose circumstances may make them vulnerable."
Positive
"• Staff were able to recognise the signs of abuse in older patients and knew how to escalate any concerns."
Latest Snippet(s)
Positive
"Kindness dignity respect and compassion Previously we found the practice was comparable with local and national averages for its satisfaction scores on consultations with their nursing team."
2017-11-21 Snippet(s)
Positive
"• Patients survey information we reviewed showed that some patients said they were treated with compassion dignity and respect whilst other patients reported insufficient consultation time."
Positive
"• Curtains were provided in consulting rooms to help maintain patients’ privacy and dignity during examinations investigations and treatments."
Latest Snippet(s)
Positive
"– Good As part of our inspection process we also look at the quality of care for specific population groups."
Positive
"This inspection was carried out to review in detail the actions taken by the practice to improve the quality of care and to confirm that the practice was now meeting legal requirements."
Positive
"This report describes our judgement of the quality of care at this service."
2017-11-21 Snippet(s)
Positive
"This report describes our judgement of the quality of care at this service."
2017-11-21 Snippet(s)
Positive
"• Curtains were provided in consulting rooms to help maintain patients’ privacy and dignity during examinations investigations and treatments."
2017-11-21 Snippet(s)
Positive
"• The practice had a variety of other risk assessments to monitor safety of the premises such as control of substances hazardous to health and infection control and legionella."
2017-11-21 Snippet(s)
Positive
"Governance arrangements The practice had an overarching governance framework which supported the delivery of the strategy and the principles of good quality care."
2017-11-21 Snippet(s)
Positive
"There was evidence of quality improvement including clinical audit."