Latest Snippet(s)
Positive
"• Systems were in place to ensure that safety alerts and significant events were actioned appropriately."
Positive
"Monitoring safety and responding to risk We were informed that regular health and safety checks were carried out of the building and the environment however during the comprehensive inspection these were found not to be recorded."
Positive
"Our key findings across all the areas we inspected were as follows: • Risks to patients were assessed and wellmanaged specifically those related to health and safety equipment checks and responding to emergencies."
Positive
"Risks to patients were assessed and wellmanaged specifically those related to health and safety equipment checks and responding to emergencies."
Positive
"We were informed that regular health and safety checks were carried out of the building and the environment; however these were found not to be recorded."
Positive
"Although systems for dealing with safety alerts were in place we found that not all clinical staff were on the mailing list to receive the alerts and did not routinely receive copies of minutes where they were discussed in clinical meetings."
2015-07-09 Snippet(s)
Positive
"All staff were fully trained on the system and commented positively about the system’s safety and ease of use."
Positive
"Monitoring safety and responding to risk The practice had systems processes and policies in place to manage and monitor risks to patients staff and visitors to the practice."
Positive
"The practice had a health and safety policy; health and safety information was displayed for staff to see and there was an identified health and safety lead."
Positive
"The GPs told us clinical audits were often linked to medicines management information safety alerts or as a result of information from the quality and outcomes framework QOF."
Positive
"Learning and improvement from safety incidents The practice had a system in place for reporting recording and monitoring significant events incidents and accidents."
Positive
"We saw completed risk assessments in relation to fire safety and first aid however whilst we were told regular health and safety checks were carried out of the building and the environment these were not recorded."
Positive
"For example reported incidents and national patient safety alerts as well as comments and complaints received from patients."
Positive
"We reviewed safety records incident reports and minutes of meetings where these were discussed for the last year."
Positive
"National patient safety alerts were disseminated by email andor a copy put in the clinical staff pigeon holes."
Positive
"Reliable safety systems and processes including safeguarding The practice had systems to manage and review risks to vulnerable children young people and adults."
Positive
"We saw that any risks and health and safety were standing agenda items at clinical and nonclinical staff meetings."
Positive
"We reviewed staff training records and saw that all staff were up to date with attending mandatory courses such as basic life support fire safety health and safety infection control and safeguarding."
Positive
"Risks and health and safety were standing agenda items at clinical and nonclinical staff meetings."
Positive
"There was a standard meeting agenda for this meeting which included for example complaints safety alerts health and safety and significant events."
Positive
"We saw minutes from one meeting where for example safeguarding staff training and health and safety had been discussed."
Neutral
"• Ensure health and safety risk assessments are documented."
Neutral
"We looked at a number of these policies and procedures including those relating to health and safety fire safety portable appliance testing infection control and repeat prescribing."
Latest Snippet(s)
Positive
"We were shown photographic evidence of new signage to indicate the location of all emergency equipment and medicines to staff and additionally examples of clinicians signed front sheets from personnel files to confirm they had read the emergency equipment procedure."
Latest Snippet(s)
Positive
"This report describes our judgement of the quality of care at this service."
2015-07-09 Snippet(s)
Positive
"This report describes our judgement of the quality of care at this service."
2015-07-09 Snippet(s)
Positive
"All told us they were satisfied with the care provided by the practice and said their dignity and privacy was respected."
Positive
"Disposable curtains were provided in consulting rooms and treatment rooms so that patients’ privacy and dignity was maintained during examinations investigations and treatments."
Positive
"Staff told us that if they had any concerns or observed any instances of discriminatory behaviour or where patients’ privacy and dignity was not being respected they would raise these with the practice manager."
Neutral
"Staff and patients told us that all consultations and treatments were carried out in the privacy of a consulting room."
2015-07-09 Snippet(s)
Positive
"Staff knew how to recognise signs of abuse in vulnerable adults and children."
Positive
"Staff knew how to recognise signs of abuse in older people vulnerable adults and children."
2015-07-09 Snippet(s)
Positive
"Cleanliness and infection control We observed the premises to be clean and tidy."
Positive
"There was a documented leadership structure and designated staff led in specific areas such as safeguarding infection control and complaints."
Positive
"An infection control policy and supporting procedures were available for staff to refer to which enabled them to plan and implement measures to control infection."
Positive
"We reviewed staff training records and saw that all staff were up to date with attending mandatory courses such as basic life support fire safety health and safety infection control and safeguarding."
Neutral
"The practice had a lead for infection control and we saw from training records that all but one new member of staff had received infection control training."
Neutral
"Staff were able to describe how they would use these to comply with the practice’s infection control policy for example when dealing with samples left in the collection box by patients."
Neutral
"We looked at a number of these policies and procedures including those relating to health and safety fire safety portable appliance testing infection control and repeat prescribing."
2015-07-09 Snippet(s)
Neutral
"A health visitor was attached to the practice and was available for advice and clinics."
Neutral
"The practice also offered a baby clinic at which a health visitor was available to give advice; clinics for maternity minor surgery family planning – which included a sexual health service and the fitting of coils and implants; occupational health and travel."
2015-07-09 Snippet(s)
Positive
"• Patients said they were treated with compassion dignity and respect by the doctors and they were involved in their care and decisions about their treatment."
Positive
"Patients said they were treated with compassion dignity and respect and they were involved in decisions about their care and treatment."
Positive
"All told us they were satisfied with the care provided by the practice and said their dignity and privacy was respected."
Positive
"We also saw that staff treated patients with kindness and respect and maintained confidentiality."
Positive
"They said staff treated them with dignity and respect."
Positive
"Disposable curtains were provided in consulting rooms and treatment rooms so that patients’ privacy and dignity was maintained during examinations investigations and treatments."
Positive
"Staff told us that if they had any concerns or observed any instances of discriminatory behaviour or where patients’ privacy and dignity was not being respected they would raise these with the practice manager."
2015-07-09 Snippet(s)
Positive
"Tackling inequity and promoting equality The practice had recognised the needs of different groups in the planning of its services."
2015-07-09 Snippet(s)
Positive
"Complaints were discussed in the regular staff meetings and staff we spoke with were able to outline what to do if a complaint was made to them."
Positive
"No complaint was made but a significant event analysis was carried out and apologies made."
2015-07-09 Snippet(s)
Neutral
"• Record minutes of the practice governance meetings."
Neutral
"The practice had a number of policies and procedures to govern activity and held regular governance meetings although these were not recorded."