What is the Quality of Facilities at Wide Way Surgery

Positive

"• The practice provided innovative services to support staff and foster a positive culture including staff awards a daily coffee ‘debrief’ session three times weekly chair yoga sessions and a wellbeing services package for staff."

Positive

"The lead GP partner was the chair of the local GP collaborative primary care home and the managing partner was the director of the organisation."

Positive

"• The practice’s uptake for breast and bowel cancer screening was below the national average."

Positive

"• There was an effective skill mix of staff including a clinical pharmacist a phlebotomist a social prescriber a nurse practitioner and a care coordinator."

Positive

"The nursing team consists of a fulltime advanced nurse practitioner three parttime practice nurses and a parttime health care assistant."

Positive

"They had secured additional resources via internal investment and external funding to meet patients’ varied and complex needs including a social prescriber two clinical pharmacists and nurse practitioner."

Positive

"• There were clear GP and nurse leads for a range of longterm conditions."

Neutral

"The project involved directly bookable diabetes clinics with a community specialist diabetic nurse via remote email telephone and joint consultations."

Neutral

"• A dementialink nurse attended multidisciplinary team meetings every two months."

Positive

"The practice had analysed performance data and local population health data and implemented a project to improve treatment and monitoring for these patients which included working with the local community healthcare NHS trust to deliver an approved approach to diabetes care."

Positive

"Quality improvement projects included those for improving cervical screening uptake improving childhood immunisation uptake reducing cervical smear inadequate rates and improving monitoring of diabetic patients."

Positive

"The areas where the provider should make improvements are: • Further develop quality improvement systems to include monitoring and analysing trends from verbal patient feedback."

Positive

"• Staff encouraged and supported patients to be involved in monitoring and managing their own health for example through social prescribing schemes."

Positive

"• The practice intranet system which had been sourced and adapted by the managing partner included an organisational ‘dashboard’ to allow continuous and effective monitoring across a range of systems."

Positive

"• Arrangements were in place for planning and monitoring the number and mix of staff needed to meet patients’ needs including planning for holidays sickness busy periods and epidemics."

Positive

"People with suspected hypertension were offered ambulatory blood pressure monitoring and patients with atrial fibrillation were assessed for stroke risk and treated as appropriate."

Neutral

"It is based on a combination of what we found when we inspected information from our ongoing monitoring of data about services and information given to us from the provider patients the public and other organisations."

Neutral

"This was in response to the practice identifying that improvements were required for monitoring practice patients with diabetes."

Neutral

"The premises were fully accessible to those with restricted mobility and the practice had accessible parking spaces and a wheelchair for patients to use if necessary."

Positive

"The GP and practice nurses also accommodated home visits for those who had difficulties getting to the practice due to limited local public transport availability."

Positive

"The GP and practice nurses also accommodated home visits for those who had difficulties getting to the practice due to limited local public transport availability."

Positive

"• Practice leaders had established policies procedures and activities to ensure safety and assured themselves that they were operating as intended."

Positive

"The practice is registered as a partnership of four partners with the Care Quality Commission to provide the regulated activities of diagnostic and screening services family planning services maternity and midwifery services and treatment of disease disorder or injury."

Neutral

"Regulated activities are provided at one location operated by the provider."

Neutral

"The premises were fully accessible to those with restricted mobility and the practice had accessible parking spaces and a wheelchair for patients to use if necessary."

Neutral

"• The practice ensured that end of life care was delivered in a coordinated way which took into account the needs of different patients including those who may be vulnerable because of their circumstances."

Positive

"• A range of quality improvement measures including clinical audit had a positive impact on quality of care and outcomes for patients."

Neutral

"This included one to one meetings appraisals coaching and mentoring clinical supervision and revalidation."

Positive

"• The practice acted on and learned from external safety events as well as patient and medicine safety alerts."