What is the Quality of Facilities at Riverbank Medical Centre

Positive

"• Where a patient’s mental capacity to consent to care or treatment was unclear the GP or practice nurse assessed the patient’s capacity and recorded the outcome of the assessment."

Positive

"This included clinical meetings practice nurse meetings and regular protected time for inhouse training where all staff had the opportunity to meet."

Neutral

"All GP appointments are triaged which means that when a patient telephones the practice the receptionist takes their telephone number and the GP calls them back."

Neutral

"All GP appointments were triaged which meant that when a patient telephoned the practice the receptionist took their telephone number and the GP called them back."

Positive

"Management monitoring and improving outcomes for people The practice used the information collected for the Quality and Outcomes Framework QOF and performance against national screening programmes to monitor outcomes for patients."

Positive

"• There were procedures in place for monitoring and managing risks to patient and staff safety."

Neutral

"It is based on a combination of what we found when we inspected information from our ongoing monitoring of data about services and information given to us from the provider patients the public and other organisations."

Neutral

"• Arrangements were in place for planning and monitoring the number of staff and mix of staff needed to meet patients’ needs."

Neutral

"For example: • Patients receiving end of life care carers those at risk of developing a longterm condition and those requiring advice on their diet smoking and alcohol cessation."

Positive

"There was a health and safety policy available with a poster in the reception office which identified local health and safety representatives."

Neutral

"This covered such topics as infection prevention and control fire safety health and safety and confidentiality."

Neutral

"This covered such topics as infection prevention and control fire safety health and safety and confidentiality."

Positive

"• The practice had access to the neighbouring community hospital beds which provided frail elderly patients with increased levels of care."

Positive

"For example recent action taken as a result included reduced prescribing of strong dose inhaled medicine for patients with asthma in line with national guidelines on the management of asthma."