What is the Quality of Care at Riverbank Medical Centre

Positive

"Good ––– People experiencing poor mental health including people with dementia The practice is rated as good for the care of people experiencing poor mental health including people with dementia."

Neutral

"Two staff members had been identified as dementia ‘champions’ as part of the local town initiative to become ‘dementia friendly’."

Positive

"• The practice offered longer appointments for patients with a learning disability and ensured they had an annual health check."

Positive

"• There were longer appointments available for patients with a learning disability and those who had complex needs • Home visits were available for older patients and patients who had clinical needs which resulted in difficulty attending the practice."

Positive

"The practice provides a number of services and clinics for its patients including smoking cessation asthma diabetes cardiovascular disease cervical smears childhood immunisations family planning travel immunisations and a minor injuries clinic."

Positive

"For example recent action taken as a result included reduced prescribing of strong dose inhaled medicine for patients with asthma in line with national guidelines on the management of asthma."

Positive

"The practice also encouraged its patients to attend national screening programmes for bowel and breast cancer screening."

Positive

"• The practice had adopted a model of diabetes care which meant that the patient was fully involved in developing their own care plan and managing their condition."

Positive

"The practice provides a number of services and clinics for its patients including smoking cessation asthma diabetes cardiovascular disease cervical smears childhood immunisations family planning travel immunisations and a minor injuries clinic."

Positive

"For example for those reviewing patients with longterm conditions regular update training was undertaken in areas such as diabetes and chronic lung disease."

Positive

"• The practice offered longer appointments for patients with a learning disability and ensured they had an annual health check."

Positive

"• There were longer appointments available for patients with a learning disability and those who had complex needs • Home visits were available for older patients and patients who had clinical needs which resulted in difficulty attending the practice."

Positive

"• Staff had a good understanding of how to support patients with mental health needs and dementia."

Positive

"Good ––– People experiencing poor mental health including people with dementia The practice is rated as good for the care of people experiencing poor mental health including people with dementia."

Positive

"The population groups are: • Older people • People with longterm conditions • Families children and young people • Working age people including those recently retired and students • People whose circumstances may make them vulnerable • People experiencing poor mental health including people with dementia."

Positive

"The practice was aware of this and told us that this was because a number of patients were under the care of the local mental health team."

Neutral

"• The practice also had meetings to discuss patients with the local mental health team."

Neutral

"• The practice had told patients experiencing poor mental health about how to access various support groups and voluntary organisations."

Neutral

"There were higher than average exception reporting rates for some mental health indicators."