What is the Quality of Facilities at Linthorpe Surgery

Positive

"• Where a patient’s mental capacity to consent to care or treatment was unclear the GP or practice nurse assessed the patient’s capacity and where appropriate recorded the outcome of the assessment."

Positive

"If patients had an urgent medical problem they were offered a telephone triage appointment and a decision would be made if they needed to be seen by a GP or nurse practitioner."

Positive

"During our visit we: • Spoke with a range of staff including three GPs one practice nurse and one health care assistant."

Positive

"• There was a ‘one stop shop’ approach which offered a post natal check appointment for the mother that was followed by an appointment with the nurse for the baby to have their first immunisations."

Neutral

"We also spoke with a receptionist the secretary one administrator and the prescribing clerk."

Positive

"Management monitoring and improving outcomes for people The practice participated in the Quality and Outcomes Framework QOF."

Positive

"• A programme of continuous clinical and internal audit and monitoring was used to monitor quality and to make improvements."

Positive

"• A small management team had been formed with the practice manager a GP and a team leader from each staff group in the practice to support the ongoing monitoring and delivery of the practice development plan and strategy."

Positive

"• There were procedures in place for monitoring and managing risks to patients and staff safety."

Neutral

"It is based on a combination of what we found when we inspected information from our ongoing monitoring of data about services and information given to us from the provider patients the public and other organisations."

Neutral

"Infection control monitoring was undertaken throughout the year and annual infection control audits were completed."

Neutral

"• Arrangements were in place for planning and monitoring the number of staff and mix of staff needed to meet patients’ needs."

Positive

"There was a health and safety policy available with a poster in the reception office."

Neutral

"• The practice had an induction programme for newly appointed members of staff that covered such topics as safeguarding fire safety health and safety and confidentiality."

Positive

"One of the practice nurses was the infection prevention and control IPC lead who liaised with the local IPC teams to keep up to date with best practice."

Neutral

"The procedure was changed so that any patient on warfarin a medicine that thins the blood who is given antibiotics would have this noted on the new template within the patients’ record and they would have an extra INR blood test check while on the antibiotics."