What is the Quality of Safety at Drs Teo and Partners

Positive

"They also told us they were satisfied with the care provided by the practice and said their dignity and privacy was respected."

Positive

"Curtains were provided in consulting rooms to maintain patients’ privacy and dignity during examinations investigations and treatments."

Positive

"Patient phone calls were taken in a designated office behind the reception desk ensuring privacy and confidentiality."

Positive

"We found that the quality of record keeping within the practice was good with minutes and records required by regulation for the safety of patients being detailed maintained up to date and accurate."

Positive

"Our key findings across all the areas we inspected were as follows: • There was an open and transparent approach to safety and an effective system in place for reporting and recording significant events."

Positive

"Information about safety was highly valued and was used to promote learning and improvement."

Positive

"Lessons were shared to make sure action was taken to improve safety in the practice."

Positive

"Overview of safety systems and processes Arrangements were in place to safeguard children and vulnerable adults from abuse that reflected relevant legislation and local requirements."

Positive

"The practice also had a variety of other risk assessments in place to monitor safety of the premises such as control of substances hazardous to health and infection control and legionella."

Positive

"When there were unintended or unexpected safety incidents patients received reasonable support truthful information a verbal and written apology and were told about any actions to improve processes to prevent the same thing happening again."

Positive

"We reviewed safety records incident reports national patient safety alerts and minutes of clinical meetings where these were discussed."

Positive

"The practice had systems in place for knowing about notifiable safety incidents."

Neutral

"The practice had an induction programme for newly appointed nonclinical members of staff that covered such topics as safeguarding infection prevention and control fire safety health and safety and confidentiality."

Positive

"Staff knew how to recognise signs of abuse in vulnerable adults and children."

Positive

"Overview of safety systems and processes Arrangements were in place to safeguard children and vulnerable adults from abuse that reflected relevant legislation and local requirements."

Positive

"The arrangements in place to safeguard adults and children from abuse reflected relevant legislation and local requirements."

Positive

"The practice also had a variety of other risk assessments in place to monitor safety of the premises such as control of substances hazardous to health and infection control and legionella."

Positive

"There was a designated lead for infection control who liaised with the local infection prevention teams to keep up to date with best practice."

Neutral

"There was an infection control protocol in place and staff had received up to date training."

Neutral

"We saw evidence that infection control audits were undertaken and actions had been taken to address any shortfalls identified as a result."

Neutral

"There was a log of daily infection control activity undertaken in the treatment room."

Neutral

"Staff we spoke to were aware of local sign language interpretation services."

Positive

"Patients said they felt the practice offered an excellent service and staff were helpful caring and treated them with dignity and respect."

Positive

"• Patients said they were treated with compassion dignity and respect and they were involved in their care and decisions about their treatment."

Positive

"They also told us they were satisfied with the care provided by the practice and said their dignity and privacy was respected."

Positive

"Clinical and nonclinical members of staff received specific praise for their kindness efficiency and care."

Positive

"We also saw that staff treated patients with kindness and respect and maintained their confidentiality."

Positive

"Curtains were provided in consulting rooms to maintain patients’ privacy and dignity during examinations investigations and treatments."

Positive

"Information about how to make a complaint was also displayed on the wall in the waiting area."

Positive

"There was an overarching governance framework which supported the delivery of the strategy and good quality care."

Positive

"Governance arrangements The practice had an overarching governance framework which supported the delivery of the strategy and good quality care."

Neutral

"The practice had a number of policies and procedures to govern activity and held regular governance meetings."

Neutral

"Staff received training that included safeguarding fire procedures basic life support and information governance awareness."

Positive

"This report describes our judgement of the quality of care at this service."