What is the Quality of Safety at The Whitswood Practice

Positive

"• A privacy slip was available at the reception for patients to complete discretely and present to the reception staff if they did not want to speak to the reception staff."

Neutral

"• A privacy slip was available at the reception for patients to complete discretely and present to the reception staff if they didn’t want to speak to the reception staff."

Positive

"• Curtains were provided in consulting rooms to maintain patients’ privacy and dignity during examinations investigations and treatments."

Positive

"The practice had systems in place for knowing about notifiable safety incidents and ensured this information was shared with staff to ensure appropriate action was taken."

Positive

"Our key findings across all the areas we inspected were as follows: • There was an open and transparent approach to safety and an effective system in place for reporting and recording significant events."

Positive

"• Lessons were shared to make sure action was taken to improve safety in the practice."

Positive

"Lessons were shared to make sure action was taken to improve safety in the practice."

Positive

"When there were unintended or unexpected safety incidents patients received reasonable support truthful information a verbal and written apology and were told about any actions to improve processes to prevent the same thing happening again."

Positive

"• When there were unintended or unexpected safety incidents patients received reasonable support truthful information a verbal and written apology."

Positive

"We reviewed safety records incident reports national patient safety alerts and minutes of meetings where these were discussed."

Positive

"The team had worked to change the culture to one of continuous improvement safety and learning and had retained some staff whilst others had left."

Positive

"Overview of safety systems and processes The practice had defined and embedded systems processes and practices in place to keep patients safe and safeguarded from abuse."

Positive

"It covered such topics as safeguarding infection prevention and control fire safety and confidentiality."

Positive

"• Staff knew how to recognise signs of abuse in vulnerable adults and children and had attended training in how to recognise domestic abuse."

Positive

"• Arrangements were in place to safeguard children and vulnerable adults from abuse that reflected relevant legislation and local requirements and policies were accessible to all staff."

Neutral

"A practice nurse was the infection control clinical lead."

Neutral

"There was an infection control protocol in place and annual infection control audits were undertaken."

Positive

"• Patients said they were treated with compassion dignity and respect and they were involved in their care and decisions about their treatment."

Positive

"• Results from the national GP patient survey showed patients felt they were treated with compassion dignity and respect."

Positive

"• We saw staff treated patients with kindness and respect and maintained patient and information confidentiality."

Positive

"• Curtains were provided in consulting rooms to maintain patients’ privacy and dignity during examinations investigations and treatments."

Positive

"Governance arrangements The practice had an overarching governance framework which supported the delivery of the mission statement and good quality care."

Positive

"• There was a clear staffing structure that included a named director as the lead for clinical governance and staff were aware of their own roles and responsibilities."

Neutral

"The practice had a number of policies and procedures to govern activity and held regular governance meetings."

Neutral

"• There was an overarching governance framework and one of the directors was named as the practice lead for clinical governance."

Positive

"There was evidence of quality improvement including clinical audit."

Positive

"This report describes our judgement of the quality of care at this service."

Positive

"We value the diversity of our staff and our patients and believe that this diversity is integral to the quality of care that we provide”."

Positive

"Improvements were made to the quality of care as a result of complaints and concerns."