What is the Quality of Facilities at The Whitswood Practice

Positive

"• Where a patient’s mental capacity to consent to care or treatment was unclear the GP or practice nurse assessed the patient’s capacity and recorded the outcome of the assessment."

Positive

"• The practice had decided to increase the number of available appointments by using an advanced nurse practitioner through a shared appointment system with The Robert Darbishire Practice."

Neutral

"A practice nurse was the infection control clinical lead."

Positive

"Management monitoring and improving outcomes for people The practice used the information collected for the Quality and Outcomes Framework QOF and performance against national screening programmes to monitor outcomes for patients."

Positive

"The practice collated feedback incident and complaints information with actions identified within a matrix and this facilitated a structured follow up and the identification and monitoring of trends."

Neutral

"It is based on a combination of what we found when we inspected information from our ongoing monitoring of data about services and information given to us from the provider patients the public and other organisations."

Neutral

"Arrangements were in place for planning and monitoring the number of staff and mix of staff needed to meet patients’ needs."

Positive

"• There was a clear staffing structure that included a named director as the lead for clinical governance and staff were aware of their own roles and responsibilities."

Positive

"It covered such topics as safeguarding infection prevention and control fire safety and confidentiality."

Neutral

"• All elderly patients had been informed of their named GP."