What is the Quality of Facilities at The Robert Darbishire Practice

Positive

"• Where a patient’s mental capacity to consent to care or treatment was unclear the GP or practice nurse assessed the patient’s capacity and recorded the outcome of the assessment."

Positive

"• The practice had opted to provide increased on the day appointments with the aid of an advanced nurse practitioner and some GP trainees ensuring that the right patient saw the right clinician at the right time."

Positive

"The practice staff had created a “onestop shop” with a dedicated GP nurse and healthcare assistant to provide a holistic approach."

Neutral

"A practice nurse was the infection control clinical lead."

Positive

"Management monitoring and improving outcomes for people The practice used the information collected for the Quality and Outcomes Framework QOF and performance against national screening programmes to monitor outcomes for patients QOF is a system intended to improve the quality of general practice and reward good practice."

Positive

"The practice collated feedback incident and complaints information with actions identified within a matrix and this facilitated a structured follow up and the identification and monitoring of trends."

Neutral

"It is based on a combination of what we found when we inspected information from our ongoing monitoring of data about services and information given to us from the provider patients the public and other organisations."

Neutral

"Arrangements were in place for planning and monitoring the number of staff and mix of staff needed to meet patients’ needs."

Positive

"• There was a clear staffing structure that included a named director as the lead for clinical governance and staff were aware of their own roles and responsibilities."

Positive

"It covered such topics as safeguarding infection prevention and control fire safety and confidentiality."

Positive

"For example the practice set up a visiting service that provided proactive healthcare visits to housebound elderly patients up to three times a year."

Neutral

"For example the practice set up a visiting service that provided healthcare visits to housebound elderly patients up to three times a year."

Neutral

"• All elderly patients had been informed of their named GP."