What is the Quality of Safety at The Alexandra Practice

Positive

"The new practice nurse was the infection control clinical lead who liaised with the local infection prevention teams to keep up to date with best practice."

Positive

"Overview of safety systems and processes The practice could demonstrate its safe track record through having risk management systems in place for safeguarding health and safety including infection control medication management and staffing."

Neutral

"There was an infection control protocol in place and staff had received up to date training."

Neutral

"Annual infection control audits were undertaken and monthly checks were undertaken."

Positive

"Patients said they felt the practice offered an excellent service and staff were helpful caring and treated them with dignity and respect."

Positive

"Results from the national GP patient survey showed patients were happy with how they were treated and that this was with compassion dignity and respect."

Positive

"• Patients said they were treated with compassion dignity and respect and they were involved in their care and decisions about their treatment."

Positive

"Patients said they were treated with compassion dignity and respect and they were involved in decisions about their care and treatment."

Positive

"They also told us they were satisfied with the care provided by the practice and said their dignity and privacy was respected."

Positive

"We also saw that staff treated patients with kindness and respect and maintained confidentiality."

Positive

"Curtains were provided in consulting rooms so that patients’ privacy and dignity was maintained during examinations investigations and treatments."

Positive

"This report describes our judgement of the quality of care at this service."

Positive

"They also told us they were satisfied with the care provided by the practice and said their dignity and privacy was respected."

Positive

"Curtains were provided in consulting rooms so that patients’ privacy and dignity was maintained during examinations investigations and treatments."

Positive

"Information about safety was recorded monitored appropriately reviewed and addressed."

Positive

"Lessons were shared to make sure action was taken to improve safety in the practice."

Positive

"We saw examples of detailed investigations following significant events and how the practice responded effectively to address any safety concerns and implement changes where required."

Positive

"The practice also had a variety of other risk assessments in place to monitor safety of the premises such as control of substances hazardous to health and infection control."

Positive

"Data provided by the practice showed they were actively reporting concerns about quality and safety and sharing learning and outcomes."

Positive

"The practice used DATIX a patient safety data system introduced within the CCG to allow practices to report incidents they have experienced by external providers such as hospitals and pharmacy."

Positive

"We reviewed safety records incident reports and minutes of meetings where these were discussed."

Positive

"Overview of safety systems and processes The practice could demonstrate its safe track record through having risk management systems in place for safeguarding health and safety including infection control medication management and staffing."

Positive

"There was a health and safety policy available with a poster in the reception office."

Neutral

"The practice provided a clear confidentiality statement for young people on their website and also supports TG:UK a campaign to educate young people in the dangers of bullying cyber bullying and in internet safety by supplying education booklets to a local secondary school and providing links on the website."

Neutral

"• The practice had an induction programme for newly appointed clinical and nonclinical members of staff that covered job specific roles as well as topics such as fire safety health and safety and confidentiality."

Positive

"Staff knew how to recognise signs of abuse in vulnerable adults and children."

Positive

"• Arrangements were in place to safeguard adults and children from abuse that reflected relevant legislation and local requirements and policies were accessible to all staff."

Neutral

"The practice had a number of policies and procedures to govern activity and held regular governance meetings."

Neutral

"• Staff received training that included: safeguarding fire procedures basic life support and information governance awareness."

Neutral

"Governance arrangements The practice had an overarching governance policy."