What is the Quality of Facilities at Quayside Medical Practice

Positive

"The monthly meetings also included palliative care updates."

Positive

"Every month there was a palliative care and multidisciplinary team meeting and complaints ad significant events were also discussed in monthly meetings."

Positive

"• Where a patient’s mental capacity to consent to care or treatment was unclear the GP or practice nurse assessed the patient’s capacity and where appropriate recorded the outcome of the assessment."

Positive

"The practice nurse was the infection control clinical lead who liaised with the local infection prevention teams to keep up to date with best practice."

Positive

"We saw an example of the practice nurse delivering food to a patient with dementia who was waiting for support from social services."

Positive

"Management monitoring and improving outcomes for people The practice used the information collected for the Quality Outcomes Framework QOF and performance against national screening programmes to monitor outcomes for patients."

Positive

"• There were procedures in place for monitoring and managing risks to patient and staff safety."

Neutral

"It is based on a combination of what we found when we inspected information from our ongoing monitoring of data about services and information given to us from the provider patients the public and other organisations."

Neutral

"• Arrangements were in place for planning and monitoring the number of staff and mix of staff needed to meet patients’ needs."

Neutral

"Patients who were not able to afford public transport were given money from petty cash."

Neutral

"Patients who were not able to afford public transport were given money from petty cash."

Positive

"This included ongoing support during sessions onetoone meetings appraisals coaching and mentoring clinical supervision and facilitation and support for the revalidation of doctors."

Neutral

"• The practice had a drug dependency service for their patients and patients from other practices where opioid substitute medicines were monitored."

Positive

"One card also included comments about a patient being dissatisfied with the medicine they were prescribed."

Neutral

"• Older people were invited for regular health checks and medicine reviews."

Neutral

"Also patients who had blister packs for their medicines received monthly telephone calls to make sure everything was okay with their medicine needs."