What is the Quality of Facilities at New Bank Health Centre

Positive

"• The practice had recognised uptake for other screening programmes including breast and bowel cancer screening were below the national average and was implementing a plan to improve this."

Positive

"The practice employs two salaried GPs one practice nurse one health care assistant one office manager and a number of administrative and reception staff."

Positive

"An advanced nurse practitioner will soon be working at the practice and recruitment was underway for another GP."

Positive

"A programme of improvement was being implemented and the provider of the GP practice implemented a system of quality monitoring to provide a safe responsive service to the local patient population."

Positive

"• The practice now had clear systems to manage patients’ care and systems of call and recall were established and failsafe monitoring implemented to ensure patients received the right care quickly."

Positive

"• Staff encouraged and supported patients to be involved in monitoring and managing their own health for example through social prescribing schemes."

Positive

"• Arrangements were in place for planning and monitoring the number and mix of staff needed to meet patients’ needs including planning for holidays sickness busy periods and epidemics."

Positive

"People with suspected hypertension were offered ambulatory blood pressure monitoring and patients with atrial fibrillation were assessed for stroke risk and treated as appropriate."

Positive

"The practice had implemented a range of actions to improve the patient experience and this included improvements in the recruitment and retention of permanent staff both clinical and administrative improvements to the patients records and monitoring systems and improvements to the practice environment."

Neutral

"It is based on a combination of what we found when we inspected information from our ongoing monitoring of data about services and information given to us from the provider patients the public and other organisations."

Neutral

"The practice has some car parking available close by."

Positive

"• Staff were clear on their roles and accountabilities including in respect of safeguarding and infection prevention and control • Practice leaders had established policies procedures and activities to ensure safety and assured themselves that they were operating as intended."

Positive

"• Staff were trained and knowledgeable about their role and responsibilities to carry out appropriate activities such as reviews for people with long term conditions older people and people requiring contraceptive reviews."

Neutral

"• The practice ensured that end of life care was delivered in a coordinated way which considered the needs of different patients including those who may be vulnerable because of their circumstances."

Neutral

"This included one to one meetings appraisals coaching and mentoring clinical supervision and revalidation."

Positive

"This included systems to ensure patients received safe appropriate care quickly and improvements in the health and safety of the premises and equipment."

Positive

"• Staff were clear on their roles and accountabilities including in respect of safeguarding and infection prevention and control • Practice leaders had established policies procedures and activities to ensure safety and assured themselves that they were operating as intended."

Positive

"• The practice acted on and learned from external safety events as well as patient and medicine safety alerts."

Neutral

"However the practice provided some data supplied by the clinical commissioning group CCG medicine optimisation team which demonstrated the practice bench marked their performance within the CCG."

Neutral

"The practice had undertaken an audit of patient medicine reviews and the actions implemented in response to this resulted in improvements."