Latest Snippet(s)
Positive
"• At the previous inspection fire safety checks were not being carried out on a regular basis."
Positive
"The practice submitted evidence to demonstrate the required fire safety checks were conducted at appropriate intervals and the results of these tests recorded."
Positive
"• Evidence to demonstrate fire safety checks were carried out and recorded at appropriate intervals."
Neutral
"Overview of safety systems and process The practice submitted evidence to demonstrate fire safety checks were being carried out."
2015-10-29 Snippet(s)
Positive
"Fire safety checks including checks of fire alarms emergency lighting and emergency means of escape had not been carried out at appropriate regular intervals."
Positive
"Areas for improvement Action the service MUST take to improve • Ensure all fire safety checks are carried out and recorded at appropriate intervals."
Positive
"How the regulation was not being met The practice did not carry out fire safety checks for example for fire alarms emergency lighting and means of escape at the required intervals including the intervals set out in their policies and procedures."
Positive
"Lessons were shared to make sure action was taken to improve safety in the practice."
Positive
"The practice also had a variety of other risk assessments in place to monitor safety of the premises such as control of substances hazardous to health infection control and legionella."
Positive
"Information about safety was recorded monitored appropriately reviewed and addressed."
Positive
"• Risks to patients were assessed and well managed with the exception of fire safety checks."
Positive
"With the exception of fire safety checks risks to patients were assessed and well managed."
Positive
"The fire safety policy stated fire alarms should be tested weekly."
Positive
"Importantly the provider must: • Ensure all fire safety checks are carried out and recorded at appropriate intervals."
Positive
"We reviewed safety records incident reports and minutes of meetings where these were discussed."
Positive
"There was a health and safety policy available."
Neutral
"• The practice had an induction programme for newly appointed nonclinical members of staff that covered such topics as safeguarding fire safety health and safety and confidentiality."
2015-10-29 Snippet(s)
Positive
"Patients said they felt the practice offered an excellent service and staff were helpful caring and treated them with dignity and respect."
Positive
"Results from the national GP patient survey showed patients were happy with how they were treated and that this was with compassion dignity and respect."
Positive
"• Patients said they were treated with compassion dignity and respect and they were involved in their care and decisions about their treatment."
Positive
"They also told us they were satisfied with the care provided by the practice and said their dignity and privacy was respected."
Positive
"Curtains were provided in consulting rooms so that patients’ privacy and dignity was maintained during examinations investigations and treatments."
2015-10-29 Snippet(s)
Positive
"Some complaint information needed to be updated."
Positive
"However the website informed patients they could pursue their complaint with the Healthcare Commission if they felt it was unresolved after following the practice complaints’ procedure."
Neutral
"All had been appropriately investigated and the person making the complaint had received a response in the given timescale."
Latest Snippet(s)
Positive
"This inspection was carried out to review in detail the actions taken by the practice to improve the quality of care and to confirm that the practice was now meeting legal requirements."
Positive
"This report describes our judgement of the quality of care at this service."
2015-10-29 Snippet(s)
Positive
"This report describes our judgement of the quality of care at this service."
2015-10-29 Snippet(s)
Positive
"They also told us they were satisfied with the care provided by the practice and said their dignity and privacy was respected."
Positive
"Curtains were provided in consulting rooms so that patients’ privacy and dignity was maintained during examinations investigations and treatments."
2015-10-29 Snippet(s)
Positive
"Staff knew how to recognise signs of abuse in vulnerable adults and children."
2015-10-29 Snippet(s)
Positive
"The practice also had a variety of other risk assessments in place to monitor safety of the premises such as control of substances hazardous to health infection control and legionella."
Positive
"A GP was the infection control clinical lead who liaised with the local infection prevention teams to keep up to date with best practice."
Neutral
"There was an infection control protocol in place."
2015-10-29 Snippet(s)
Positive
"Staff in the team consisted of people who had worked or did work as a social worker nurse health visitor school nurse and teacher with a learning disability background."
2015-10-29 Snippet(s)
Positive
"Governance arrangements The practice had an overarching governance framework which supported the delivery of the strategy and good quality care."
Neutral
"The practice had a number of policies and procedures to govern activity and held regular governance meetings."
Neutral
"• Staff received training that included safeguarding fire procedures basic life support and information governance awareness."
2015-10-29 Snippet(s)
Positive
"Clinical audits were carried out to demonstrate quality improvement and all relevant staff were involved to improve care and treatment and people’s outcomes."