What is the Quality of Care at Hawthorn Medical Centre

Positive

"The practice offered proactive personalised care to meet the needs of the older people in its population and had a range of enhanced services for example in dementia and end of life care."

Positive

"Good ––– People experiencing poor mental health including people with dementia The practice is rated as good for the care of people experiencing poor mental health including people with dementia."

Neutral

"All patients with a diagnosis of dementia had a named GP."

Positive

"Good ––– People experiencing poor mental health including people with dementia The practice is rated as good for the care of people experiencing poor mental health including people with dementia."

Positive

"The practice regularly worked with multidisciplinary teams in the case management of people experiencing poor mental health including those with dementia."

Positive

"Staff had received training on how to care for people with mental health needs and dementia."

Neutral

"The practice had told patients experiencing poor mental health about how to access various support groups and voluntary organisations."

Neutral

"Bereavement counselling was also offered to patients and staff were trained to recognise if following a programme of counselling the patient had physical or mental health needs."

Positive

"Staff in the team consisted of people who had worked or did work as a social worker nurse health visitor school nurse and teacher with a learning disability background."

Positive

"The practice also encouraged its patients to attend national screening programmes for bowel and breast cancer screening."

Positive

"Staff in the team consisted of people who had worked or did work as a social worker nurse health visitor school nurse and teacher with a learning disability background."

Positive

"There was a blood pressure monitor in the reception area for patients to use."