What is the Quality of Facilities at GTD Healthcare Head Office

Positive

"The hub was staffed by a multidisciplinary team which included GPs nurses paediatric nurses paramedics pharmacists advanced practitioners dental nurses and specialist palliative care nurses."

Positive

"There was a system in place to identify frequent callers and patients with needs for example palliative care patients."

Positive

"For example nurse clinical leads worked with a homeless outreach service where they provided flu vaccinations and offered health checks."

Neutral

"The team included GP pharmacist and nurse specialist advisers."

Neutral

"We noted from the most recent GP and nurse consultation audits a high level of compliance with standards."

Neutral

"They have already employed pharmacists to manage medicines queries and advance nurse practitioners."

Positive

"Performance was shared with staff and the local CCG as part of contract monitoring arrangements."

Neutral

"It is based on a combination of what we found when we inspected information from our ongoing monitoring of data about services and information given to us from the provider patients the public and other organisations."

Neutral

"• There were arrangements for planning and monitoring the number and mix of staff needed."

Positive

"• Leaders had established proper policies procedures and activities to ensure safety and assured themselves that they were operating as intended."

Positive

"▪ We were provided with numerous examples of engagement activities with internal and external partners as part of the overarching communication and engagement strategy."

Positive

"There were clear systems and process in place to ensure care was coordinated with other health and social care providers and this was closely monitored for example end of life care and work with NWAS and Saint Mary s Sexual Assault Referral Centre."

Positive

"There were arrangements and systems in place to support staff to respond to people with specific health care needs such as end of life care and those who were vulnerable."

Neutral

"• Special Patient Notes SPN were used where patients were receiving end of life care or had specific needs or disabilities."

Positive

"This included onetoone meetings appraisals coaching and mentoring clinical supervision and support for revalidation."

Positive

"The organisation structure from executive team governance and clinical leadership teams was made available to all staff and the service provided a “who’s who” guide with an induction quiz to ensure staff were visible within the organisation regardless of where staff were based."

Positive

"Induction for all staff consisted of an organisation overview including the vision and values a who’s who quiz safeguarding HR IT systems incident reporting health and safety and infection control."

Neutral

"• Clinical staff had access to education events and regular meetings to keep up to date with current guidance including paediatric respiratory medicine and sepsis."

Neutral

"• Pharmacists also worked within the clinical hub and were available to speak with patients and or advise colleagues on medicine related queries."