Latest Snippet(s)
Positive
"• Appropriate policies procedures and activities to ensure safety were established and monitored to ensure effectiveness."
Positive
"• The practice had clearly defined and embedded systems to minimise risks to patient safety and the practice routinely reviewed the effectiveness and appropriateness of the care it provided."
2015-10-15 Snippet(s)
Positive
"The practice also had a variety of other risk assessments in place to monitor safety of the premises such as control of substances hazardous to health and infection control and legionella."
Positive
"Information about safety was recorded monitored appropriately reviewed and addressed."
Positive
"We saw several examples where personal reflection had taken place and action had taken place to improve patient safety in the practice."
Positive
"We looked at safety records incident reports and minutes of meetings where these were discussed."
Positive
"There was a health and safety policy available and staff knew their responsibilities in relation to it."
Neutral
"• The practice had an induction programme for newly appointed nonclinical members of staff that covered such topics as safeguarding fire safety health and safety and confidentiality."
Latest Snippet(s)
Positive
"• Staff involved and treated patients with compassion kindness dignity and respect."
2015-10-15 Snippet(s)
Positive
"Results from the national GP patient survey showed patients were happy with how they were treated and that this was with compassion dignity and respect."
Positive
"• Patients said they were treated with compassion dignity and respect and they were involved in their care and decisions about their treatment."
Positive
"Patients said they were treated with compassion dignity and respect and they were involved in decisions about their care and treatment."
Positive
"Patients we spoke to said they felt the practice offered an satisfactory service and staff were helpful caring and treated them with dignity and respect."
Positive
"They also told us they were satisfied with the care provided by the practice and said their dignity and privacy was respected."
Positive
"We saw that staff treated patients with kindness and respect maintained confidentiality and were considerate and helpful."
Positive
"Curtains were provided in consulting rooms so that patients’ privacy and dignity was maintained during examinations investigations and treatments."
Latest Snippet(s)
Positive
"We found that: • Processes and systems to support good governance and management were well established clearly set out understood and effective."
2015-10-15 Snippet(s)
Positive
"Governance arrangements The practice had an overarching governance framework which supported the delivery of the strategy and good quality care."
Neutral
"The practice had a number of policies and procedures to govern activity and held regular governance meetings."
Latest Snippet(s)
Positive
"This report describes our judgement of the quality of care at this service."
Positive
"We based our judgement of the quality of care at this service on a combination of: • what we found when we inspected • information from our ongoing monitoring of data about services and • information from the provider patients the public and other organisations."
2015-10-15 Snippet(s)
Positive
"This report describes our judgement of the quality of care at this service."
2015-10-15 Snippet(s)
Positive
"They also told us they were satisfied with the care provided by the practice and said their dignity and privacy was respected."
Positive
"Curtains were provided in consulting rooms so that patients’ privacy and dignity was maintained during examinations investigations and treatments."
2015-10-15 Snippet(s)
Positive
"Staff knew how to recognise signs of abuse in vulnerable adults and children and were aware of their responsibilities regarding information sharing documentation of safeguarding concerns and how to contact relevant agencies in normal working hours and out of hours."
2015-10-15 Snippet(s)
Positive
"The practice also had a variety of other risk assessments in place to monitor safety of the premises such as control of substances hazardous to health and infection control and legionella."
Positive
"The practice nurse was the infection control clinical lead who liaised with the local infection prevention teams to keep up to date with best practice."
Neutral
"There was an infection control protocol in place and staff had received up to date training."
2015-10-15 Snippet(s)
Positive
"Staff explained how they were able to access other practice staff who could speak several different languages and also a member of staff who was could sign for those patients deaf or hard of hearing."
2015-10-15 Snippet(s)
Positive
"Clinical audits were carried out to demonstrate quality improvement and all relevant staff were involved to improve care and treatment and people’s outcomes."