What is the Quality of Facilities at Dr Ngan and Partners

Positive

"Where a patient’s mental capacity to consent to care or treatment was unclear the GP or nurse assessed the patient’s capacity and where appropriate recorded the outcome of the assessment."

Positive

"The practice nurse was the infection control clinical lead who liaised with the local infection prevention teams to keep up to date with best practice."

Positive

"The practice nurse proactively offered HPB immunisation to young woman to prevent against cervical cancer and promoted chlamydia screening contraception sexual health and information about glandular fever its symptoms how it is spread and what to do if symptoms appeared."

Positive

"A nurse and health care assistant are available four days which will be increased to five days when another nurse returns from maternity leave."

Positive

"The practice nurse was also mindful of the risk of depression in students and asked leading questions during consultations in an attempt to highlight any unidentified issues."

Positive

"A nurse and health care assistant were available four days which will be increased to five days when another nurse returns from maternity leave."

Neutral

"The practice had recently employed a female GP and an extra practice nurse to deal with the requirements of their patient population."

Positive

"Management monitoring and improving outcomes for people The practice participated in the Quality and Outcomes FrameworkQOF which is a system to improve the quality of general practice and reward good practice."

Positive

"• There were procedures in place for monitoring and managing risks to patient and staff safety."

Positive

"The practice recognised that these areas required monitoring and had recruited a female GP to increase female patient attendance for cervical screening."

Neutral

"It is based on a combination of what we found when we inspected information from our ongoing monitoring of data about services and information given to us from the provider patients the public and other organisations."

Neutral

"• Arrangements were in place for planning and monitoring the number of staff and mix of staff needed to meet patients’ needs."

Positive

"Concerns were assessed and patients were contacted by the team added to the Gold Standards Framework GSF and monitored via monthly palliative care meetings."

Positive

"The information was not limited to clinical support but also included details about practical services available such as household repairs and transport services."

Positive

"• Information was available for recently retired patients signposting them to volunteer agencies such as Call plus who offer practical support with transport to hospital appointments."

Positive

"This included ongoing support during sessions onetoone meetings appraisals coaching and mentoring clinical supervision and facilitation and support for the revalidation of doctors."

Positive

"There was a health and safety policy available and staff knew their responsibilities in relation to it."

Neutral

"• The practice had an induction programme for newly appointed nonclinical members of staff that covered such topics as safeguarding fire safety health and safety and confidentiality."

Positive

"Regular cleaning audits were now undertaken to ensure that appropriate standards were maintained."

Neutral

"The practice manager had identified that the standard of cleaning was previously unacceptable and implemented monthly meetings with the managers responsible for the domestic staff."

Positive

"They also offered support through a drug dependency clinic RISE and patients could be signposted there."

Positive

"That practice registered patients who were living locally in hostels or who were homeless and offered support through a drug dependency clinic RISE."

Positive

"Regular medicine audits were carried out with the support of the local Clinical Commissioning Group CCG pharmacy teams to ensure the practice was prescribing in line with best practice guidelines for safe prescribing."