Latest Snippet(s)
Positive
"We rated the practice as outstanding for providing Safe and Well Led services because: • There was evidence that people were protected by a comprehensive safety system and a focus on openness transparency and learning when things went wrong."
Positive
"• Systems took account of current best practice and the whole team was engaged in reviewing and improving safety and safeguarding systems."
2018-07-12 Snippet(s)
Positive
"Track record on safety The practice had a good track record on safety."
Positive
"• Staff were clear on their roles and accountabilities including in respect of safeguarding and infection prevention and control • Practice leaders had established policies procedures and activities to ensure safety and assured themselves that they were operating as intended."
Positive
"The practice learned and shared lessons identified themes and took action to improve safety in the practice."
Positive
"All staff received uptodate safeguarding and safety training appropriate to their role."
Positive
"• There was a strong emphasis on the safety and wellbeing of all staff."
Positive
"• The practice acted on and learned from external safety events as well as patient and medicine safety alerts."
Positive
"Practice leaders had oversight of safety alerts incidents and complaints."
Positive
"• There were comprehensive risk assessments in relation to safety issues."
Neutral
"• The practice had clear systems to manage risk so that safety incidents were less likely to happen."
Neutral
"• The practice monitored and reviewed safety using information from a range of sources such as clinical meetings significant incidents and complaints."
2016-02-04 Snippet(s)
Positive
"• The practice had a variety of other risk assessments in place to monitor safety of the premises such as control of substances hazardous to health and infection control and legionella Legionella is a term for a particular bacterium which can contaminate water systems in buildings."
Positive
"However when there were unintended or unexpected safety incidents not all staff followed the same process to report them and lessons learned were not always communicated widely enough to support improvement."
Positive
"However when there were unintended or unexpected safety incidents not all staff followed the same process and lessons learned were not always communicated widely enough to support improvement."
Positive
"The practice had systems in place for knowing about safety incidents and ensured this information was shared with staff to ensure appropriate action was taken • The practice proactively sought feedback from staff and patients which it acted on."
Positive
"We reviewed safety records incident reports national patient safety alerts and minutes of meetings where events of significance were discussed with the staff in attendance."
Positive
"When there were unintended or unexpected safety incidents patients received reasonable support truthful information a verbal and written apology and were told about any actions to improve processes to prevent the same thing happening again."
Positive
"Our key findings across all the areas we inspected were as follows: • There was an open and transparent approach to safety and a system in place for reporting and recording significant events."
Positive
"• When there were unintended or unexpected safety incidents patients received reasonable support truthful information and a verbal and written apology."
Positive
"The practice had systems in place for knowing about notifiable safety incidents When there were unexpected or unintended safety incidents: • The practice gave affected people reasonable support truthful information and a verbal and written apology; • They kept written records of verbal interactions as well as written correspondence."
Positive
"There was a health and safety policy available."
Neutral
"However there was no information in the reception office which identified local health and safety representatives."
Neutral
"It covered such topics as safeguarding infection prevention and control fire safety health and safety and confidentiality."
Latest Snippet(s)
Positive
"This report describes our judgement of the quality of care at this service."
Positive
"We based our judgement of the quality of care at this service on a combination of: • what we found when we inspected • information from our ongoing monitoring of data about services and • information from the provider patients the public and other organisations."
2018-07-12 Snippet(s)
Positive
"• Clinical audit had a positive impact on quality of care and outcomes for patients."
Positive
"This report describes our judgement of the quality of care at this service."
Positive
"• The practice considered and understood the impact on the quality of care of service changes or developments."
2016-02-04 Snippet(s)
Positive
"This report describes our judgement of the quality of care at this service."
2018-07-12 Snippet(s)
Positive
"Privacy and dignity The practice respected patients’ privacy and dignity."
2016-02-04 Snippet(s)
Positive
"They also told us they were satisfied with the care provided by the practice and said their dignity and privacy was respected."
Positive
"• Curtains were provided in consulting rooms to maintain patients’ privacy and dignity during examinations investigations and treatments."
Neutral
"However privacy was compromised and long queues caused congestion at reception during busy times."
Neutral
"However privacy was compromised when we saw patients bunched together or queueing down the staircase during busy times."
2018-07-12 Snippet(s)
Positive
"• Staff took steps including working with other agencies to protect patients from abuse neglect discrimination and breaches of their dignity and respect."
2016-02-04 Snippet(s)
Positive
"• Staff knew how to recognise signs of abuse in vulnerable adults and children."
2018-07-12 Snippet(s)
Positive
"Kindness respect and compassion Staff treated patients with kindness respect and compassion."
Positive
"• Staff involved and treated patients with compassion kindness dignity and respect."
Positive
"• Most of the practices GP patient survey results were in line with local and national averages for questions relating to kindness respect and compassion."
Positive
"Privacy and dignity The practice respected patients’ privacy and dignity."
Positive
"• Staff were clear on their roles and accountabilities including in respect of safeguarding and infection prevention and control • Practice leaders had established policies procedures and activities to ensure safety and assured themselves that they were operating as intended."
Positive
"• Staff recognised the importance of people’s dignity and respect."
Positive
"• Staff took steps including working with other agencies to protect patients from abuse neglect discrimination and breaches of their dignity and respect."
2016-02-04 Snippet(s)
Positive
"Patients said they felt the practice offered an excellent service and staff were helpful caring and treated them with dignity and respect."
Positive
"• Patients said they were treated with compassion dignity and respect and they were involved in their care and decisions about their treatment."
Positive
"They also told us they were satisfied with the care provided by the practice and said their dignity and privacy was respected."
Positive
"• We saw staff treated patients with kindness and respect and maintained patient and information confidentiality."
Positive
"• Curtains were provided in consulting rooms to maintain patients’ privacy and dignity during examinations investigations and treatments."
2018-07-12 Snippet(s)
Positive
"• The practice actively promoted equality and diversity."
Neutral
"Staff had received equality and diversity training."
2018-07-12 Snippet(s)
Positive
"• Information about how to make a complaint or raise concerns was available."
Positive
"• The complaint policy and procedures were in line with recognised guidance."
2016-02-04 Snippet(s)
Positive
"We spoke with a patient who told us they had made a complaint and that it had been resolved effectively."
2018-07-12 Snippet(s)
Positive
"• Structures processes and systems to support good governance and management were clearly set out understood and effective."
Positive
"Governance arrangements There were clear responsibilities roles and systems of accountability to support good governance and management."
Positive
"The governance and management of partnerships joint working arrangements and shared services promoted coordinated personcentred care."
2016-02-04 Snippet(s)
Positive
"• There was an overarching governance framework which supported the delivery of the strategy and good quality care."
Positive
"Governance arrangements The practice had an overarching governance framework which supported the delivery of the strategy and good quality care."
Neutral
"The practice had a number of policies and procedures to govern activity and held regular governance meetings."
Neutral
"• Staff received training that included: safeguarding fire procedures basic life support and information governance awareness."
2018-07-12 Snippet(s)
Positive
"• Quality and sustainability were discussed in relevant meetings where all staff had sufficient access to information."
2018-07-12 Snippet(s)
Positive
"Monitoring care and treatment The practice had a comprehensive programme of quality improvement activity and routinely reviewed the effectiveness and appropriateness of the care provided."
Positive
"• The practice was actively involved in quality improvement activity."
2016-02-04 Snippet(s)
Positive
"• The practice had a variety of other risk assessments in place to monitor safety of the premises such as control of substances hazardous to health and infection control and legionella Legionella is a term for a particular bacterium which can contaminate water systems in buildings."
Neutral
"One of the GPs was the infection control clinical lead."