What is the Quality of Safety at Cornishway Group Practice

Positive

"They all told us they were satisfied with the care provided by the practice and said their dignity and privacy was respected."

Positive

"The practice reviewed the case and purchased a privacy screen a blanket and had reviewed the availability of emergency drugs as a result."

Positive

"• Curtains were provided in consulting rooms to maintain patients’ privacy and dignity during examinations investigations and treatments."

Positive

"• There was an effective system in place for reporting and recording significant events • Lessons were shared to make sure action was taken to improve safety in the practice."

Positive

"Areas for improvement Action the service SHOULD take to improve • Ensure a health and safety policy is implemented for the practice with appropriate risk assessments for the practice."

Positive

"The practice had systems in place for knowing about notifiable safety incidents and ensured this information was shared with staff to ensure appropriate action was taken • The practice proactively sought feedback from staff and patients which it acted on."

Positive

"Our key findings across all the areas we inspected were as follows: • There was an open and transparent approach to safety and an effective system in place for reporting and recording significant events."

Positive

"Lessons were shared to make sure action was taken to improve safety in the practice."

Positive

"Risks to patients were assessed and well managed overall; however there was no individual health and safety policy or risk assessments for the practice itself."

Positive

"When there were unintended or unexpected safety incidents patients received reasonable support truthful information a verbal and written apology and were told about any actions to improve processes to prevent the same thing happening again."

Positive

"The areas where the provider should make improvements are: • Ensure a health and safety policy is implemented for the practice with appropriate risk assessments for the practice."

Positive

"• When there were unintended or unexpected safety incidents patients received reasonable support truthful information a verbal and written apology."

Positive

"We reviewed safety records incident reports national patient safety alerts and minutes of meetings where these were discussed."

Positive

"It covered such topics as safeguarding infection prevention and control fire safety and confidentiality."

Positive

"The practice had systems in place for knowing about notifiable safety incidents."

Positive

"When there were unexpected or unintended safety incidents: • The practice gave affected people reasonable support truthful information and a verbal and written apology • They kept written records of verbal interactions as well as written correspondence."

Positive

"• Staff knew how to recognise signs of abuse in vulnerable adults and children."

Positive

"A nurse was the infection control clinical lead who liaised with the local infection prevention teams to keep up to date with best practice."

Neutral

"There was an infection control protocol in place and annual infection control audits were undertaken."

Positive

"The practice had determined the causes and as a result had changed the way the telephone calls were routed and had encouraged patients to sign up for online booking for appointments."

Positive

"The practice had worked with patients and the patient participation group PPG to determine the causes and as a result had changed the way the telephone calls were routed and had encouraged patients to sign up for online booking for appointments."

Positive

"Patients said they felt the practice offered an excellent service and staff were helpful caring and treated them with dignity and respect."

Positive

"• Patients said they were treated with compassion dignity and respect and they were involved in their care and decisions about their treatment."

Positive

"• Patients said they were treated with compassion dignity and respect and they were involved in decisions about their care and treatment."

Positive

"They all told us they were satisfied with the care provided by the practice and said their dignity and privacy was respected."

Positive

"• We saw staff treated patients with kindness and respect and maintained patient and information confidentiality."

Positive

"• Curtains were provided in consulting rooms to maintain patients’ privacy and dignity during examinations investigations and treatments."

Positive

"• There was an overarching governance framework which supported the delivery of the strategy and good quality care."

Positive

"Governance arrangements The practice had an overarching governance framework which supported the delivery of the strategy and good quality care."

Neutral

"The practice had a number of policies and procedures to govern activity and held regular governance meetings."

Positive

"This report describes our judgement of the quality of care at this service."